Team Lead (WFH)

About the job:

We are looking for someone with customer service experience in a call centre setup; must have a minimum of 4 years of experience, with a minimum of 1 year of experience as a Team Leader/manager. This is a dynamic, hands-on role where youll manage operations, quality, training, and performance across a diverse, multilingual team working both remotely and onsite.

Key Responsibilities
- Candidate must be reachable 24x7 for any help.
- Experience in giving training / onboarding new hires,
- Handle team scheduling ; should have managed rosters/scheduling for teams working in multiple shifts.
- Oversee Quality Assurance , Training , and Performance Management
- Create and maintain comprehensive reports in Microsoft Excel (pivot tables, dashboards, etc.)
- Conduct interviews , lead onboarding , and manage employee reviews
- Organize and lead weekly client calls ; provide clear, data-driven updates
- Proactively manage escalations and implement corrective actions
- Identify areas for process improvement and innovation

What Were Looking For
- Proven experience managing customer service or call center teams.
- Strong people management and multitasking abilities
- Advanced Excel skills confident with formulas, analysis, and dashboards
- Excellent verbal and written communication skills
- Experience with multilingual teams and international client communication
- Knowledge of CRM systems, workforce tools, and customer support software is a plus

Why Join Us?
- Work with a diverse, global team
- Lead high-impact international projects
- Pure work from the office - no work from home ever
- Great exposure to clients across multiple geographies
- Room for growth, ownership, and innovation

Apply now if youre ready to lead with confidence, drive change, and make an international impact.

Salary- 5.50LPA - 6LPA

Address:

LiveSalesman

D-27, Sector-3, NOIDA, Uttar Pradesh, India

2-minute walk from Noida Sector-16 Metro Station

Aishwarya - Global Talent Recruiter & HR

Direct: +91 98189 44655, 98187 24655

Who can apply:

Only those candidates can apply who:
- have minimum 4 years of experience

Salary:
Competitive salary

Experience:
4 year(s)

Deadline:
2035-01-01 00:00:00