Team Lead, SAP Managed Services

About Rimini Street, Inc .

Rimini Street, Inc . (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).

We are actively seeking a Team Lead, SAP Managed Services. This is a remote position based anywhere in Brazil.
Position Summary

The role of the Team Lead, SAP Managed Services is to provide exceptional remote-based team leadership and application support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients. The role of the Team Lead, SAP Managed Services requires the expertise and skills to manage a small team of support engineers in their day-to-day application support activities; perform hands on application support; diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. The successful candidate will have prior Team Leadership or management experience and have a understanding of the SAP modules.
Experience

- 10+ years relevant SAP Software Product Support experience - Techno-Functional Skills needed.

- Proficiency in one (or more) of the following SAP Modules: MM / WM / FICO / SD / HCM / PP / PM

- 5+ years of SAP AMS support experience

- 5+ years of relevant Team Leading Experience in hiring, leading, mentoring teams of 7+ people providing SAP AMS Support.

Essential Duties and Responsibilities

- Lead the SAP Managed Services Delivery team to achieve all Client and Employee satisfaction targets while managing to financial targets.

- Build, grow, and evolve a strong, cohesive team to deliver SAP support for our clients including defining skill requirements, guide the sourcing and hiring of candidates, and utilizing industry contacts to attract top talent, etc.

- Drive resolution for complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.

- Work closely with customers daily to understand their needs, support business change, and deliver a consistently high-quality customer experience.

- Provide in-depth knowledge of the Support delivery process.

- Collaborate with team members in a virtual team environment to extend field experience to different client situations.

- Manage one or more key assigned accounts as a technical/functional advisor.

- Develop application break fixes for critical product defects.

- Create scripts to identify, analyze and correct data issues.

- Be a pro-active leader within a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours.

- Provide expertise, guidance, and participation during the sales cycle to the Sales team to enable them to articulate how and why we deliver the highest quality products in the industry.

- Communicate effectively across various organizations within Rimini Street (e.g., sales, marketing, account managem