Team Coach (Remote - PH)

About the Role

We’re looking for a Team Coach who can train new hires and help existing agents improve their skills and performance.

You’ll work directly with agents through training, refresher sessions, and hands-on coaching to help them understand what they need to improve and how to improve it.

What You'll Do
- Conduct training for new hires.
- Provide refresher training and uptraining for existing agents.
- Coach agents who need help improving their performance.
- Identify skill or knowledge gaps and what may be blocking improvement.
- Demonstrate processes, observe agents, and provide practical feedback.
- Support both voice and non-voice teams.
- Use performance results to identify where additional coaching or training is needed.
- Track progress after coaching or training.