Systems Analyst - Health Plan Epic

Hours :
Shift Start Time:
8 AM Shift End Time:
4:30 PM AWS Hours Requirement:
8/40 - 8 Hour Shift Additional Shift Information:
Weekend Requirements:
As Needed On-Call Required:
No Hourly Pay Range (Minimum - Midpoint - Maximum):
$42.790 - $55.210 - $61.840
The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do
Working under the direction of the Manager, and/or Lead, the Systems Analyst role within IT provides operational support, change management, and ongoing maintenance for IT Applications. Provides quality support for assigned applications and performs analysis and troubleshooting. Portrays competency for operational, application and administration duties required to support Sharp's environment in a highly available manner. Provides direct support for the IT applications and supports the effective and efficient use of computing resources and facilitate client workflows. May participate in project initiatives, planning activities, and collaborate with other Analysts.

Preferred Qualifications - 3 Years experience in a health system that include systems analysis and/or information technology activities.

Other Qualification Requirements - Bachelor's Degree in an applicable field, such as Health Information Technology, Computer Science, Business Administration, Nursing, or Health Care Administration preferred. Relevant experience in excess of 3 years health Services, or appropriate certifications may be substituted. - Preferred
- Complete all IT Proficiency Requirements within one year (if applicable). Certified Lean Six Sigma White Belt - PreferredCertification directly related to the application being supported (if applicable) - Preferred

Essential Functions

- Communication
Communication competency statement: Ensures effective communication with stakeholders.
Identifies key stakeholders who are internal and external to IS. Includes various stakeholder roles, for example, process owner, approver, resource, team member, or interested party.
Uses a variety of written and oral communication tools and techniques that are appropriate for the message and the audience. For each stakeholder, the goal is that they receive the communication they want, and that it is delivered when and how they want to receive it.
Develops and achieves consensus on communication plans.
Evaluates communication plans and refines processes for improvement.
Works closely with the IS help desk to provide education and otherwise facilitate the resolution of problems.
Works with client leadership in obtaining input on projects and enhancements.
Coordinates interactions with key vendors.
Proactively communicates completion dates. Communicates in a timely fashion both to the requestor and management when project schedules may not be met.
Ensures adequate communication of operational issues.
Shares ideas and information with others who might find them useful.

- Leadership
Leadership competency statement: Exercises leadership role with clients to promote customer satisfaction.
Demonstrates content expertise regarding applications and business operations and receives satisfactory customer feedback.
Identifies client expectations and priorities through effective communication and interaction.
Resolves conflicts with client expectations and department priorities. Under the guidance of the manager or designee.
Proposes and implements creative solutions to problems.
Participates in the interactions with clients to ensure understanding, agreement and attainment of project goals.
Participates in training with other departments as requested.

- Problem Analysis and Resolution
Problem so