Supporter Experience Manager

Role: Supporter Experience Manager
Location: This role will be remote in the continental United States, Alaska, or Hawaii
Reports to: Director of Supporter Experience
Eligibility: Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role
Classification: Nonexempt Full Time
Union Role? Yes
Starting Salary Range: $79,040 - $87,360

Summary:
The Manager of Supporter Experience & Activations owns the end-to-end logistics, project management, and operational execution of The Trevor Project ’s donor events portfolio, community activations, and cross-functional advancement initiatives. Working in close partnership with the Director of Supporter Experience—who sets overarching strategy, shapes event identities, and manages leadership and VIP relationships—the Manager translates vision into seamless execution. Beyond centralized donor events, this expanded role serves as a critical operational backbone for the entire Advancement team. By managing the logistics of key campaigns, decentralized supporter toolkits, and cross-organizational speaking engagements, this position frees up frontline fundraisers to focus on direct relationship-building. This is a role for an operational powerhouse who is energized by the details of bringing people together, loves building scalable systems, and wants to elevate the supporter journey in service of a life-saving mission.

Roles and Responsibilities

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Own end-to-end logistics and project management for a growing portfolio of donor cultivation and stewardship events, ranging from intimate major donor gatherings to larger-scale signature experiences.

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Oversee brand presence and messaging integration across all event touchpoints, including physical/digital signage, speaking talking points, run-of-show (ROS) flow, and dedicated event web pages.

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Manage vendor relationships, venue coordination, catering, AV, and other logistics from contracting through final invoicing and post-event close.

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Develop and maintain meticulous run-of-show documents, production schedules, master event timelines, and budget trackers.

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Coordinate RSVP tracking, guest communications, and attendee management, while collaborating with internal creative teams to manage physical materials including signage, printed collateral, and name tags.

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Serve as the primary day-of point of contact for vendors, venues, and on-site logistics to ensure flawless execution.

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Partner with the Director of Supporter Experience to keep overarching strategy and ground-level logistics in tight alignment throughout the planning process.

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Lead executive and VIP support and preparedness, equipping board members, executives, and high-level stakeholders with necessary briefings, materials, and logistics when serving as speakers, hosts, or inviters.

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Develop and scale turnkey, decentralized event models and provide physical or digital materials that empower regional donors, volunteers, and supporters to authentically champion the Trevor brand at local gatherings.

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Coordinate cross-functional event needs and project manage logistics for all internal revenue channel groups, taking on the heavy operational lifting so fundraisers are fully enabled to focus on direct fundraising.

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Lead the logistical activation for key campaign moments and national awareness events, including Pride Month, Mental Health Awareness Month, National Suicide Prevention Month, and Trevor’s Birthday.

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Serve as the primary logistics, supporting the Director of Supporter Experience, on all major cross-organizational strategic engagements, conferences, panels, tabling opportunities, and group activities across the organization.

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Coordinate engagement across the advancement department anytime a member of the Board or executive staff participates in key events or speaking roles, facilitating internal data research, wealth screening, and event planning in close conjunction