Support Operator EMEA (m/f/x)

📍 Afghanistan,Albania,Algeria,Andorra,Angola,Antarctica,Armenia,Austria,Azerbaijan,Bahrain,Belarus,Belgium,Benin,Bosnia and Herzegovina,Botswana,Bouvet Island,Bulgaria,Burkina Faso,Burundi,Cabo Verde,Cameroon,Central African Republic,Chad,Comoros,Congo,Congo, The Democratic Republic of the,Cook Islands,Croatia,Curaçao,Cyprus,Czechia,Côte d'Ivoire,Denmark,Djibouti,Egypt,Equatorial Guinea,Eritrea,Estonia,Eswatini,Ethiopia,Faroe Islands,Finland,France,French Guiana,French Southern Territories,Gabon,Gambia,Georgia,Germany,Ghana,Gibraltar,Greece,Greenland,Guadeloupe,Guernsey,Guinea,Guinea-Bissau,Heard Island and McDonald Islands,Holy See (Vatican City State),Hungary,Iceland,Iran,Iraq,Ireland,Isle of Man,Israel,Italy,Jersey,Jordan,Kazakhstan,Kenya,Kosovo,Kuwait,Kyrgyzstan,Latvia,Lebanon,Lesotho,Liberia,Libya,Liechtenstein,Lithuania,Luxembourg,Madagascar,Malawi,Mali,Malta,Martinique,Mauritania,Mauritius,Mayotte,Moldova,Monaco,Montenegro,Morocco,Mozambique,Namibia,Netherlands,Niger,Nigeria,North Macedonia,Norway,Oman,Palestine, State of,Poland,Portugal,Qatar,Romania,Russian Federation,Rwanda,Réunion,Saint Barthélemy,Saint Helena, Ascension and Tristan da Cunha,Saint Martin (French part),Saint Pierre and Miquelon,San Marino,Sao Tome and Principe,Saudi Arabia,Senegal,Serbia,Seychelles,Sierra Leone,Sint Maarten (Dutch part),Slovakia,Slovenia,Somalia,South Africa,South Sudan,Spain,Sudan,Svalbard and Jan Mayen,Sweden,Switzerland,Syrian Arab Republic,Tajikistan,Tanzania,Togo,Tunisia,Turkey,Turkmenistan,Uganda,Ukraine,United Arab Emirates,United Kingdom,Uzbekistan,Western Sahara,Yemen,Zambia,Zimbabwe,Åland Islands

📅 Posted 2026-08-20 · via Himalayas

🏷 Customer-Support,Technical-Support,Esports-Operations,Support-Operations,EMEA-Support,Support-Operations-Engineer,Support-Operations-Specialist,EMEA-Customer-Support,Operations

Apply on original site ↗

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Do you enjoy helping customers with complex issues?

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Are you a champion of customer-first processes?

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Do you have an interest in competitive video gaming?

If the answers to the above questions are yes, then this role could be ideal for you!

In this role, you will join the Support Organization at GRID , a team of 10+ customer-facing Support Agents across the globe, where a professional client-first mentality is crucial to delivering customer service excellence.

You will be involved in various activities before, during, and after esports tournaments, working with our partners (Tournament Organizers, Game Publishers) and customers (which include esports, media, and betting household names) to ensure tournaments are running smoothly and relevant game data is properly captured, processed, and distributed in a timely manner.

You will play a key role in identifying, documenting, and reporting technical and data issues. You will engage with customers through email, Slack, Discord, Telegram, and Teams to ensure customers' questions and issues are quickly acknowledged and resolved as soon as possible or escalated to the engineering team if needed.
Requirements
What you will do

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Collaborate with esports tournament organizers to ensure content is correctly configured for GRID to collect and distribute official data

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Monitor live esports data feeds to ensure accuracy, integrity, and uninterrupted delivery to clients

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Identify and resolve real-time data discrepancies, delays, or feed issues, escalating when necessary

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Communicate directly with clients to resolve operational or data-related questions across multiple channels

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Help improve the GRID product suite based on customer feedback and defects you’ve identified.

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Log and track data quality and process issues

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Continuously develop your knowledge of esports titles and GRID products to enhance service quality and decision-making

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Contribute daily to our knowledge base to share your knowledge with GRID employees, partners, and customers

Your skills will include

- A strong customer-first mindset

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An interest in competitive video games (CS2, Valorant, Dota 2, PUBG with other games a plus)

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Understanding of esports tournament structures, formats and rules

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Previous experience in customer-facing Support roles

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Experience with collaborative tools such as Slack, GSuite, Discord, Teams

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Some level of computer science knowledge would be a plus

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Available to work shifts and weekends if required

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Excellent written and spoken English, with other languages a plus

Highlights

Join GRID as a Support Operator! Manage live esports data and resolve technical issues for global partners. Requires a customer-first mindset and passion for titles like CS2 and Dota 2. Apply now!

Originally posted on Himalayas

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