Supervisor, NOC

Supervisor, NOC: Lead the Team That Keeps Our Clients Running

At DYOPATH , we're looking for a Supervisor, Network Operations Center (NOC), who is passionate about developing people, driving operational excellence, and leading through high-impact situations.

This isn't a role where you'll spend all day reviewing tickets and approving schedules.

You'll be entrusted with leading a team of talented engineers, guiding critical incident response efforts, improving processes that directly impact clients, and helping shape the future of our Network Operations Center.

Whether you're a seasoned NOC leader looking for your next challenge or a high-performing NOC Lead ready to step into people leadership, we'd love to talk.
Role Details

-
Title: Supervisor, Network Operations Center

-
Location: Remote

-
Schedule: Monday–Friday, standard business hours

-
Availability: Occasional after-hours support for incidents or escalations

-
Travel: Periodic, based on client and business needs

-
Salary Range: $115,000 – $120,000

Why This Role Matters

The DYOPATH NOC is at the heart of delivering exceptional service to our clients. As Supervisor, NOC, you'll play a pivotal role in:

- Leading and developing a team of network and systems professionals

- Coordinating responses during major incidents and service disruptions

- Improving operational processes and service delivery standards

- Ensuring clients receive world-class support and communication

- Helping build a culture of accountability, collaboration, and continuous improvement

Your decisions will directly influence client experience, team performance, and operational success.
What the Supervisor, NOC, Will Do
Lead and Develop Your Team

- Coach, mentor, and support NOC engineers

- Conduct regular one-on-one meetings and performance discussions

- Assist in onboarding and developing technical talent

- Foster a culture focused on teamwork, accountability, and growth

Drive Operational Excellence

- Oversee day-to-day NOC operations

- Ensure service level agreements (SLAs) are met

- Manage workload distribution and team coverage

- Monitor performance metrics and identify opportunities for improvement

Lead Through Critical Events

- Act as a primary escalation point for complex issues

- Coordinate technical resources during major incidents

- Provide clear communication to clients and leadership

- Lead post-incident reviews and continuous improvement efforts

Improve and Build

- Enhance runbooks, processes, and documentation

- Identify opportunities for automation and efficiency

- Partner with leadership to strengthen operational maturity

- Help shape the future direction of the NOC

What Makes a Successful Supervisor, NOC at DYOPATH ?

We're looking for someone who enjoys solving problems, developing people, and improving how things work. You may be an excellent fit if you:

- Have experience leading or mentoring technical teams

- Thrive during high-pressure incidents and escalations

- Enjoy building processes and driving operational improvements

- Communicate confidently with both engineers and business leaders

- Take ownership and inspire others to do the same

- Believe strong teams are built through coaching, trust, and accountability

Qualifications
Required

- 5+ years of NOC, infrastructure operations, or related IT experience

- Experience serving in a lead, supervisory, or management capacity

- Experience managing incidents and escalations

- Strong understanding of networking, systems, and service operations

- Ability to communicate effectively with technical and non-technical audiences

Preferred

- Experience in an MSP or multi-client environment

- ITIL knowledge or certification

- Industry certifications such as:

- CCNA / CCNP

- Network+

- ITIL Foundation

- Azure Network Engineer

- AWS Networking Certifications

Why DYOPATH ?

At DYOPATH , we're committed to helping our employees grow professionally while delivering