Strategic Customer Success Manager

About We Comes Before Me Corp, D.B.A. SqlDBM SqlDBM is the leading cloud-native data modeling platform designed for enterprise organizations. We empower large-scale data teams with the tools to streamline data governance, collaboration, and architecture across the modern cloud ecosystem. With an expanding customer base and strong market demand, we are growing our Enterprise Customer Success team to drive long-term value and adoption across Fortune 1000 companies. About the role As a Strategic Customer Success Manager, you are the “air traffic controller” for our largest accounts, the strategic owner of the customer relationship, orchestrating everyone who touches the account and making sure the customer always knows the business impact SqlDBM is delivering. You’ll build deep, trusted relationships with senior data leaders, translate the technical work happening in the account into business outcomes that resonate with executives, and proactively identify ways for the customer to expand their use of SqlDBM . You’ll partner closely with a dedicated Data Modeling Engineer (Technical CSM) who owns the technical relationship, and with your AE who owns all sales conversations. Your role is to surface and shape opportunities; the AE closes them. What you'll do Account Orchestration - Serve as the central point of accountability for the account, orchestrating the Data Modeling Engineer, AE, Product, and Solutions Engineering to ensure the customer has a seamless experience and a unified plan. - Own and manage the post-sale customer journey, ensuring enterprise clients achieve their goals with SqlDBM . - Lead executive business reviews (EBRs) and success planning discussions with enterprise accounts. - Track key customer health metrics, proactively mitigating risks and driving retention strategies. Strategic Relationships & Business-Impact Storytelling - Build deep, trust-based relationships with C-suite, VP, and Director-level stakeholders, going beyond day-to-day project contacts. - Translate the technical work the Data Modeling Engineer is doing inside the account into a clear narrative of business impact: efficiency gains, governance wins, faster decisions, cost avoidance, etc. and bring that story to executive stakeholders consistently. - Advocate for customer needs internally, influencing the product roadmap and feature development. Expansion - Proactively identify expansion opportunities: new teams, new use cases, deeper integration, broader org adoption, by mapping the customer’s business priorities to where SqlDBM can drive more value. - Surface those opportunities cleanly to the AE team with the context, relationships, and business case needed for the AE to run the sales conversation. - Drive customer adoption, expansion, and renewals by continuously identifying opportunities to increase value, in partnership with the Technical CSM and AE. - Partner cross-functionally with Sales, Product, and Solutions Engineering to ensure alignment on customer needs. Qualifications - 5+ years in Customer Success, Account Management, or Consulting within enterprise SaaS. - Experience managing large-scale Fortune 1000 accounts with complex data ecosystems. - Exceptional relationship management, communication, and strategic problem-solving skills. - Proven ability to drive strategic renewals, expansion revenue, and customer advocacy. - Working understanding of the modern data stack, cloud architectures (Snowflake, Databricks, etc.), and data modeling concepts, sufficient to be a credible partner to senior data leaders and to your paired Technical CSM. Hands-on technical depth is not required for this role. - Demonstrated ability to operate as the strategic owner of an account in a paired model, orchestrating technical, sales, and product partners rather than carrying technical work yourself. - Strong track record of translating technical or product work into executive-level business outcomes (e.g., presen