Strategic Customer Success Manager

Description

Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category.

Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security.

We are looking for a Strategic Customer Success Manager that will join an amazing group of people. In this role, you will help build Silverfort ’s customer relationships and manage our largest client accounts. You will collaborate with Product, R&D and Sales teams to solve any technical issues, ensure successful deployment and supply on going support to make our customers happy.
Responsibilities

- Lead technical engagements with strategic enterprise customers to solve complex challenges and drive successful outcomes

- Build trusted relationships with stakeholders to understand business and operational needs and align solutions accordingly

- Develop and execute customer success plans that map requirements to measurable value and long-term growth

- Monitor and report on customer KPIs to ensure achievement of critical success metrics

- Own adoption and renewal targets for assigned accounts and drive Customer Success programs to meet business goals

- Manage escalations effectively by providing clear guidance and coordinating internal resources to resolve issues

- Collaborate cross-functionally with internal teams to deliver seamless customer experiences and value realization

- Maintain strong organizational discipline to manage multiple projects and priorities efficiently

Requirements

- 6+ years of Customer Success experience, preferably in the identity or security space

- Experience in technically managing large enterprise accounts

- Proven knowledge in Networking and Information Security. Cyber Security background, an advantage

- Familiarity with Linux and Windows (AD, Domain Controllers)

- Cloud Technologies knowledge is an advantage

- B.Sc. in Computer Science or equivalent, an advantage

- Team player, motivated, communicative person

- Willingness to travel up to 25% of the time

Originally posted on Himalayas