Strategic CSM

Description

Checkmarx is the AI-powered application security leader helping the world’s most security-conscious enterprises secure the software that powers modern life. For more than two decades, our unified platform and services have helped organizations protect human and AI-generated code from the first line through runtime, reducing risk across applications, cloud, and the software supply chain without slowing innovation.​

We’re trusted by 1,600+ customers in 70+ countries, including some of the largest enterprises and governments in the world. Guided by research-led innovation and a developer-first mindset, we help every developer, security team, and enterprise build software that is risk-free by design.

Checkmarx is seeking a highly motivated and experienced Strategic Customer Success Manager (SCSM) to join our team. The SCSM will play a crucial role in helping customers achieve their desired outcomes by effectively using Checkmarx 's application security solutions. This role requires a blend of technical expertise, strategic thinking, and exceptional customer engagement skills.
How will you make an impact?

- Provide expert deployment and operational guidance.

- Act as the primary technical liaison for customers.

- Collaborate with Support, Product Management, and other internal teams.

- Guide customers through onboarding and best practices.

- Monitor adoption and address hurdles to meet committed usage levels.

- Drive value-based activities to increase platform adoption and consumption.

- Design and execute Mutual Activity Plans tied to customer value and outcomes.

- Set and manage project milestones, celebrate wins, and address deviations.

- Provide insights from interactions and analytics.

- Highlight successes, challenges, and opportunities for growth.

- Build strong relationships with technical stakeholders.

- Advocate for customer needs within Checkmarx .

- Conduct training sessions on new features and provide refreshers.

- Quantify and report the impact of Checkmarx solutions.

- Provide regular value metrics to technical decision-makers.

- Identify and support expansion opportunities using success stories and ROI.

- Stay updated on Checkmarx products and cloud security trends.

- Contribute to newsletters and “what’s new” materials.

- Provide feedback on customer health signals.

- Help evolve engagement strategies based on product signals.

Requirements
What is needed to succeed?

- 5+ years of experience in Customer Success, Technical Account Management, or a similar client-facing role in the software or cybersecurity industry.

- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field

- Demonstrated success in guiding customers through onboarding, adoption, and value realization.

- Experience working with enterprise clients and managing complex technical relationships.

- Ability to analyze customer usage data and product telemetry to identify trends and risks.

- Experience with data visualization tools (e.g., Power BI, Tableau) to communicate value and insights.

- Ability to align product capabilities with customer compliance needs.

- Commitment to continuous learning in cloud security trends and emerging technologies.

Preferred Qualifications

- Proficiency with major cloud platforms (AWS, Azure, GCP), including core services related to compute, networking, and security.

- Understanding of cloud-native security architectures and tools (e.g., IAM, KMS, VPC, Security Groups).

- Strong knowledge of secure software development lifecycle (SSDLC) and DevSecOps practices.

- Hands-on experience with application security tools such as SAST, DAST, SCA, and container security.

- Familiarity with CI/CD tools and integrating security into pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).

- Ability to analyze customer usage data and product telemetry to identify trends and risks.

- Experience with data visualization tools (e.g., Power BI, Ta