Strategic Account Manger

Position Overview

**REMOTE WITHIN CANADA**

The Strategic Account Manager (SAM) is responsible for developing and managing long-term, value-driven relationships with Friedman Corporation’s customer base and strategic prospects. This role serves as a trusted advisor, aligning customer goals with Friedman’s products, services, and professional services offerings to drive retention, expansion, and overall customer success.

The Strategic Account Manager works cross-functionally with Professional Services, Sales & Marketing, Research & Development, and Portfolio Support teams to ensure customer satisfaction, successful adoption, and ongoing value realization.

Key Responsibilities

**Customer & Account Management**

- Establish and maintain strong working relationships with assigned strategic customers and key prospects

- Act as the primary point of contact for customer engagement, communication, and escalation

- Understand customer business objectives and align Friedman solutions accordingly

**Revenue Growth & Retention**

- Manage and regularly communicate the Professional Services pipeline

- Oversee contract renewals and identify expansion and upsell opportunities

- Support sales efforts by identifying new opportunities within existing accounts and net-new out reach

**Cross-Functional Collaboration**

- Partner closely with Professional Services, Sales & Marketing, R&D, and Portfolio Support teams

- Coordinate internal resources to ensure successful delivery, onboarding, and ongoing support

- Build relationships with key internal stakeholders and leadership

**Product & Industry Expertise**

- Develop a strong understanding of all Friedman Corporation applications and products

- Stay informed on industry trends in distribution, manufacturing, transportation, and warehouse solutions

- Represent Friedman professionally in customer meetings, webinars, and events

**Reporting & Process Adherence**

- Maintain accurate account information, pipeline data, and forecasting

- Follow established internal processes and systems (CRM, time entry, customer tools)

- Participate in regular one-on-ones, performance check-ins, and development discussions

Qualifications

**Required**

- 5+ years of experience in account management, strategic sales, or customer success

- Experience working with enterprise or mid-market B2B customers

- Strong communication, relationship-building, and organizational skills

- Ability to manage multiple accounts and priorities effectively

**Preferred**

- Experience in Manufacturing ERP, distribution, manufacturing, or warehouse management software

- Background working with Professional Services organizations

- Familiarity with CRM systems and account forecasting

The max salary range allotted for this position is between $120,000-$135,000 CAD
Originally posted on Himalayas