STR/Guesty/Airbnb Specialist

This is a USA-based remote job.

About Us

At Akita Management Services, we provide well-maintained, comfortable temporary housing solutions for individuals and families in transition. Guided by our motto— “All you need is food and clothes; let us take care of the rest”—we handle everything from booking and move-in logistics to maintenance and 24/7 guest support.

Our mission is to deliver safe, clean, turnkey homes and peace of mind during life’s transitions. We are a fast-growing, systems-driven company focused on operational excellence, profitability, and exceptional guest experience.

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Position Overview

We are hiring an experienced Short-Term Rental (STR) Operations Specialist.

This is not an entry-level role. We are looking for a true STR expert with at least 2 years of hands-on experience in the STR industry, who understands both the operational and revenue side of the business.

The ideal candidate is highly knowledgeable in:

Guesty

Major OTAs (Airbnb, VRBO, ---------- )

You will oversee day-to-day operations of our short-, mid-, and long-term rental portfolio while ensuring high occupancy, optimized pricing, smooth operations, and outstanding guest satisfaction.

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Key Responsibilities

OTA & Channel Management

Create, optimize, and manage listings across Airbnb, VRBO, ---------- , and other OTAs

Manage Guesty automations and workflows

Maintain Superhost / Top Host performance standards

Monitor metrics: occupancy, ADR, RevPAR, response rate, and conversion rate

Manage cancellations, rebooking strategies, and guest escalations

STR Operations & Property Management

Coordinate cleanings, turnovers, inspections, and maintenance

Work with vendors and ensure quality control

Troubleshoot operational issues quickly and effectively

Conduct regular audits to ensure listing accuracy and pricing competitiveness

To apply use this link, ----------

Guest & Owner Communication

Provide prompt, professional, and empathetic guest communication

Handle complaints and conflict resolution effectively

Prepare performance summaries and insights for leadership

Maintain clear internal communication with leadership and team members

Revenue & Optimization

Monitor pricing strategies and recommend improvements

Identify opportunities to improve occupancy and operational efficiency

Implement process improvements and automation tools

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Required Qualifications

Minimum 2 years of proven STR industry experience

Advanced knowledge of Guesty(required)

Strong OTA management experience (Airbnb, VRBO, ---------- )

Deep understanding of STR KPIs and revenue optimization

Strong organizational and multitasking skills

Excellent written and verbal English communication

High integrity, accountability, and reliability

Able to thrive in a fast-paced, growth-focused environment