Sr QA Analyst / Support

Description At Sequoia Connect , we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects. We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing. This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong. We are currently searching for a Sr QA Analyst / Support: Responsibilities: - Execute QA testing activities for the SLAMNET-Parcel implementation in Mexico, adhering to defined test plans and acceptance criteria. - Create, execute, and document test cases, scenarios, and results, providing supporting evidence for all system functionalities. - Validate operational alignment ensuring the system supports Mexico Brokerage needs, including parcel processing, exception handling, and data flows. - Identify and report defects with high detail, including reproduction steps, logs, and business impact analysis. - Support defect triage by collaborating with the QA Lead, vendors, and technical teams to clarify issues and validate fixes. - Perform specialized testing including functional, regression, integration, and User Acceptance Testing (UAT) support. - Provide second-level support for SLAMNET-Parcel, troubleshooting whether issues are related to functionality, configuration, data, or user execution. - Assist business users during stabilization phases by reproducing issues and documenting findings for the technical teams. - Maintain testing documentation and traceability logs to ensure all validation evidence is properly archived. - Participate in status meetings to provide updates on testing progress, risks, and blockers during the rollout. Requirements: - Proven experience as a QA Engineer , Tester, or Business QA Analyst in system implementation or production support. - Mandatory knowledge of Mexico Brokerage processes , customs clearance, parcel operations, or logistics workflows. - Strong ability to convert functional requirements into detailed test cases and validation steps. - Expertise in defect management , with the ability to troubleshoot and isolate root causes (data vs. code vs. process). - Proficiency in QA tools such as Jira, Azure DevOps, ServiceNow , or HP ALM. - Detail-oriented approach to managing multiple test cases and support tickets simultaneously. Desired: - Experience with SLAMNET systems or similar Parcel/Customs platforms. - Technical ability to analyze system logs or basic database queries for troubleshooting. Languages - Advanced Oral English. - Advanced Spanish. Note: - Fully remote If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | S