Software Engineer Manager - Supply Chain RE
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
As Manager, Reliability Engineering for Transportation and Delivery Fulfillment, you lead the team that runs and improves the supply chain systems that move freight to our stores and distribution centers and get product to our customers. Your team spans onshore and offshore engineers, including staff engineers, and you hold operational and engineering work to a single set of goals. You own these systems 24x7. When a major incident is declared, you are the escalation point: you open the call, direct the technical response, and tell business and executive stakeholders about the impact, the scope, and the expected recovery. Those updates go out on a cadence you publish in advance. You run both domains as one practice, with one on-call and escalation model, one problem review, and one prioritized reliability backlog. You map the Critical User Journeys (CUJs) the business depends on, then set and enforce Service Level Objectives (SLOs) for availability and performance against them. Problem management, automation, and applied AI are how you remove recurring operational work for good. You keep changes from causing incidents, and you deliver resilience testing and security remediation on the dates we commit to. You hire, develop, and recognize your engineers.
Key Responsibilities:
30% Delivery & Execution:
- Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
- Documents, reviews and ensures that all quality and change control standards are met
- Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
- Works with vendors and partners for the successful implementation of critical tooling and platforms
- Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
- Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment
- Evaluates new technologies for adoption across the enterprise
- Participates in and leads review board sessions to drive consistency across the enterprise
- Fills in on product teams for engineers who are out of the office
10% Support & Enablement:
- Fields questions from engineers, product teams, or support teams
- Monitors tools and participates in conversations to encourage collaboration across product teams
- Provides application support for software running in production
- Acts as a technical escalation point for the engineers on the team
50% People:
- Provides leadership, mentoring, and coaching to Software Engineers
- Attracts, retains, and develops top talent to build a world class Software Engineering Team
- Conducts annual and mid-year reviews by reviewing individual development plans and team feedback
- Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests
- Acts as a proponent of modern software development practices
- Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams
- Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
10% Learning:
- Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
- Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems
Direct Manager/Direct Reports:
- Typically reports to the Software Engineer Sr. Manager, Technology Director or Sr. Director.
Travel Requirements:
- Typically requires overnight travel 5% to 20% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable positi