Social Media Manager with Chinese - Gaming - Fixed-term

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering four service lines: from Create, to Globilize, Media & Entertainment and finally - Engage - which is one of the fastest-growing Service Lines at Keywords Studios. Engage provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

It is a fixed-term contract expected to last approximately 6 months.

Communication
- Engage directly with players by responding to comments on different social media platforms. 
- Work closely with team members to align on Tone of Voice, FAQs and response guidelines to provide clear communication to the community. 
- Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave. 
- Manage client interactions when the CM Lead is on holiday or sick leave. 
- Foster and maintain a positive work environment – build engagement, resolve conflicts

Analytics
- Create reports to analyze content performance and make recommendations based on findings. 
- Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule.

Leadership
- Lead the team when it comes to Paid Social Media 
- Assist the CM Lead in managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects. 
- Assist with training and coaching of new and existing Community and Social Media Managers. 

Business
- Develop calendars that include creative ideation and produce relevant and engaging content
- Schedule content to be posted across social channels and write copy for content aligning to brand voice. 
- Support campaign planning, audience and trend research and brand building. 
- Align with the studio to understand what imagery is available and create additional assets, both static and video, when needed.