Senior UI/UX Designer

UI/UX Designer 2 – AI About the Role We are looking for a Senior UI/UX Designer – AI to help define the next generation of intelligent experiences across Intermedia's products. In this role, you will design experiences that make artificial intelligence useful, intuitive, trustworthy, and approachable for business users. You will work at the intersection of UX strategy, interaction design, generative AI, conversational experiences, and enterprise software , turning sophisticated AI capabilities into simple experiences that solve real customer problems. You will partner closely with Product Managers, Product Owners, AI/ML teams, Engineering, Research, and other designers throughout the complete product lifecycle—from customer and market research through concepts, prototyping, development, launch, and post-launch analysis. This is not simply a role for adding AI features to existing interfaces. You will help define how users interact with AI across our products , including copilots, assistants, conversational interfaces, recommendations, summarization, intelligent automation, and agentic experiences.
Responsibilities AI Experience Design

- Design intuitive user experiences for AI-powered capabilities across web, desktop, mobile, and administrative interfaces.

- Explore new interaction models for generative AI, including conversational interfaces, copilots, AI assistants, intelligent recommendations, content generation, summarization, and AI-driven workflow automation.

- Design experiences for emerging agentic AI capabilities where AI systems can reason, recommend actions, execute tasks, and coordinate multi-step workflows on behalf of users.

- Translate complex AI functionality into simple, understandable interactions appropriate for everyday business users.

- Determine when AI should proactively assist users versus when users should explicitly initiate or control AI functionality.

- Design effective patterns for prompts, suggestions, generated content, AI actions, confirmations, feedback, and human intervention.

- Create experiences that communicate what an AI system is doing, why it made a recommendation, and what actions it has taken or intends to take.

UX & Product Design
- Own design initiatives from discovery and concept development through prototyping, implementation, launch, and post-launch optimization.

- Conduct user research, usability studies, interviews, competitive analysis, and workflow analysis to understand customer needs and behaviors.

- Translate customer problems and product requirements into user journeys, workflows, wireframes, prototypes, and high-fidelity designs.

- Develop and validate design hypotheses through rapid prototyping and user testing.

- Identify opportunities to simplify complex workflows through thoughtful UX and intelligent automation.

- Use qualitative and quantitative data to evaluate experiences and recommend improvements.

- Work closely with Product Management to ensure designs address meaningful customer problems and measurable business outcomes.

AI Trust & Responsible Design

- Design AI experiences that establish appropriate levels of trust, transparency, and user control .

- Clearly distinguish AI-generated information and actions where appropriate.

- Design graceful experiences for uncertainty, incomplete information, errors, hallucinations, and situations where the AI cannot confidently complete a request.

- Create effective confirmation, undo, escalation, and human-in-the-loop patterns for AI-driven actions.

- Design feedback mechanisms that allow users to evaluate, correct, or improve AI-generated results.

- Partner with Product, Engineering, Security, Privacy, and Legal teams to incorporate responsible AI principles into the user experience.

- Help establish UX guidelines for consistent and responsible use of AI throughout Intermedia products.

Design Systems

- Contribute to and evolve Intermedia's design system to support AI-powered experiences.

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