Senior Tecsys Elite WMS / Distribution ERP Specialist - Remote (Dallas, TX, US)
Req ID: 386618
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Senior Tecsys Elite WMS / Distribution ERP Specialist - Remote to join our team in Dallas, Texas (US-TX), United States (US).
Senior Tecsys Elite WMS / Distribution ERP L3 Application Support Specialist
About the Role
We are seeking an experienced Senior Tecsys Elite WMS / Distribution ERP L3 Application Support Specialist to provide advanced production support for warehouse, distribution, and supply chain operations.
You will serve as the Level 2/Level 3 escalation point for Tecsys-related issues, working closely with operations, IT, integration, infrastructure, automation, external vendors, and Tecsys support teams.
This is a hands-on role focused on complex troubleshooting, integrations, application stability, root-cause analysis, and continuous improvement .
What You'll Do
- Provide L2/L3 production support for Tecsys Elite WMS and Elite Distribution ERP .
- Troubleshoot complex issues involving inventory, orders, transactions, interfaces, printing, jobs, performance, configuration, and user access.
- Investigate application logs, SQL/data, interface messages, file transfers, job status, and transaction workflows.
- Support integrations with ERP, EDI, carriers, automation/WCS, RF devices, reporting, label-printing, customer, and supplier systems .
- Troubleshoot APIs/web services, EDI, SFTP/FTP, batch jobs, middleware, and file- or message-based interfaces.
- Coordinate transaction retries, reprocessing, reconciliation, and recovery activities.
- Lead high-priority incident triage, impact assessment, communication, escalation, and resolution.
- Perform root-cause analysis and identify opportunities to prevent recurring incidents.
- Manage escalations with Tecsys and third-party vendors , providing detailed troubleshooting information and supporting evidence.
- Support approved configuration changes, workflow updates, master-data corrections, security changes, releases, cutovers, and hypercare.
- Maintain troubleshooting guides, runbooks, escalation procedures, and knowledge-transfer materials.
- Mentor L1/L2 support teams and business super users on common issues and support procedures.
Required Qualifications
-
7+ years of experience supporting WMS, ERP, distribution, or supply chain applications.
-
4+ years of hands-on Tecsys Elite experience , or strong enterprise WMS/Distribution ERP experience with the ability to quickly learn Tecsys.
- Strong understanding of warehouse and distribution processes, including:
- Inbound and receiving
- Order fulfillment
- Inventory management and cycle counting
- Procurement
- Returns
- Shipping and distribution
- Enterprise system handoffs
- Strong troubleshooting skills across application configuration, transactions, master data, integrations, reporting, security, devices, and operational workflows.
- Experience supporting integrations using APIs/web services, EDI, SFTP/FTP, batch jobs, and file-based interfaces .
- Ability to use SQL for troubleshooting, data validation, reconciliation, and root-cause analysis.
- Experience with incident, problem, change, release, and vendor management processes.
- Familiarity with ServiceNow, Jira, or similar ITSM platforms .
- Excellent communication skills and the ability to work effectively with business users, IT teams, technical teams, and vendors.
Preferred Qualifications
- Direct production support experience with Tecsys Elite WMS and Elite Distribution ERP .
- Experience with Tecsys Itopia and/or additional Tecsys modules such as:
- Transportation Management (TMS)
- Delivery Management
- TecsysIQ / Analytics
- Order Management
- Experience with relational databases, Oracle, Linux/Unix, Windows, scripting, job scheduling, monitoring tools, or cloud/SaaS