Senior Technical Writer (API)
Job Title:
Senior Technical Writer (API) Job Description
We're Concentrix . The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix ’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures. Title: Technical Writer
Location: Remote in USA
We are seeking a Technical Writer to join our remote team in the USA and help shape clear, accurate, and scalable documentation for emerging technical services. In this role, you will enhance Swagger documentation, create comprehensive API and service documentation, and develop visual artifacts that make complex, multi-system solutions easier to understand.
This position plays an important role in supporting migration efforts, partner enablement, and customer onboarding by transforming technical details into documentation that is accessible, actionable, and trusted.
Responsibilities
- Enhance and refine existing Swagger documentation for the API catalog, ensuring accuracy, consistency, and usability.
- Create comprehensive technical documentation for new and emerging services, including API references, implementation guidance, process flows, and supporting materials.
- Develop sequence diagrams, high-level designs, and other technical visuals to explain complex, multi-system service interactions.
- Partner with developers, architects, product teams, and technical stakeholders to gather information and translate it into clear documentation.
- Support technical inquiries from partners, prospects, and internal teams to help enable smooth partner and customer onboarding.
- Document new APIs and services as they launch, ensuring materials are available, accurate, and aligned with evolving capabilities.
- Continuously review, update, and improve documentation as service features, technical requirements, and user needs change.
- Manage multiple documentation priorities in a fast-paced environment while maintaining strong attention to detail and quality.
- Help establish documentation practices that improve clarity, consistency, and scalability across technical content.
Qualifications
- 5+ years of proven experience in technical writing or technical documentation, preferably within software development, API, or developer-focused environments.
- Hands-on experience creating, editing, and maintaining Swagger/OpenAPI documentation.
- Strong ability t