Senior Technical Lead (015 - 1273)

Looking for Philippines-based candidates

Job Role: Senior Technical Lead

Work Schedule: M-F 8:30 AM–5:30 PM AEST (with a 1-hour unpaid lunch break)

Work Setup: Initially fully remote, with the potential to transition to a hybrid setup in Metro Manila (3 days in-office, 2 days remote) in the future if an office is established.

Compensation range: $3,000 AUD - $4,000 AUD / Monthly (before tax and deductions)

Who We Are: At Hunt St , we help Australian companies hire top remote talent in the Philippines. For this role, you will be formally employed through an Employer of Record (EOR) arrangement. We are not an outsourcing agency.

Who The Client Is: Our client is an established Australian IT services provider that helps businesses keep their technology secure, reliable, and ready to grow. They support clients across IT infrastructure, cloud solutions, cybersecurity, and ongoing technical support, while also helping them plan and deliver technology projects. With a focus on proactive IT management rather than simply fixing problems when they arise, they work closely with businesses to improve their systems, reduce risks, and make technology work better for the organisation.

Role Overview: We are looking for a highly experienced Senior Technical Lead to become the most senior technical resource within an established Australian IT services business.

This is a broad, hands-on leadership role combining technical account management, infrastructure design, cybersecurity, project delivery, service escalation and internal technical leadership.

The successful candidate will take ownership of complex technical matters across multiple client environments while managing competing priorities and ensuring clients receive clear, proactive communication throughout the process.

This is not a role for someone who prefers to focus on a single technical problem at a time. The successful candidate will need to comfortably move between client requirements, technical escalations, projects, team support and internal initiatives, while knowing when to resolve an issue personally and when to escalate or delegate.
Key Responsibilities:
Technical Leadership & Account Management

- Act as the senior technical escalation point across client environments.

- Work directly with clients to understand requirements, explain technical issues and recommend appropriate solutions.

- Provide clear, proactive communication to clients throughout technical issues and projects.

- Lead the technical team on complex issues and provide guidance, mentoring and direction.

- Help manage technical relationships across multiple client accounts.

Infrastructure Design & Implementation

- Design and implement infrastructure and systems solutions based on client requirements.

- Develop technical solutions across cloud, networking, Microsoft environments, security and core IT infrastructure.

- Lead technical implementations from planning through deployment, testing and handover.

- Review existing environments and identify opportunities for improvement, resilience and efficiency.

Cybersecurity & Risk

- Assess client environments for security risks and recommend appropriate controls.

- Support implementation and maintenance of cybersecurity solutions and best-practice security processes.

- Contribute to security-related projects, audits and remediation activities.

- Ensure technical solutions consider security, reliability and business continuity.

Project Delivery

- Lead and contribute to multiple concurrent technical projects.

- Build practical implementation plans and coordinate technical resources.

- Manage competing priorities, dependencies and deadlines.

- Communicate project progress, risks and issues clearly to stakeholders.

- Ensure projects are properly documented and handed over.

Service Escalation & Operational Support

- Take ownership of complex technical escalations that cannot be resolved at lower levels.

- Troubleshoot infrastruct