Senior Subscription Manager
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
As Senior Subscription Manager, you will own a portfolio of customer subscriptions and coordinate the end-to-end commercial lifecycle. You will identify commercial drift, build and maintain a Commercial Roadmap by subscription, recommend the appropriate commercial play at the right time, forecast renewal and broader commercial outcomes, and drive quote-to-booking readiness.
You will move beyond executing renewals to orchestrating commercial outcomes. Working as a trusted commercial advisor, you will align the customer lifecycle state, account strategy, terms, conditions, pricing logic, renewal pathways, and policy-aligned options to balance value delivered to customers and value captured by PTC . Ownership is expressed through accountability, insight, influence, and disciplined follow-through.
Key Responsibilities
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Manage assigned subscription portfolio and drive the end-to-end renewal lifecycle to deliver customer value, retention, and sustainable commercial outcomes.
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Develop and maintain a clear commercial roadmap for assigned accounts, including renewal strategy, customer state, risks, opportunities, dependencies, and next steps.
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Provide commercial guidance to customers and account teams by connecting contract structure, pricing, product configuration, policy requirements, and account strategy.
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Identify customer lifecycle state , renewal risk, downgrade signals, modernization opportunities, growth potential, and commercial drift early and recommend appropriate commercial actions.
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Identify and address commercial drift across contract structure, pricing, discounting, product configuration, renewal pathways, and terms & conditions to maintain commercial alignment over time.
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Forecast renewal and commercial outcomes accurately by maintaining complete, current, and decision-ready data, documentation, and pipeline hygiene.
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Coordinate cross-functional stakeholders across Sales, Customer Success, Operations, Finance, Legal, Compliance, Product, and other teams to progress the agreed commercial motion.
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Drive quote-to-booking readiness, timely customer engagement, and disciplined follow-through to reduce late surprises and improve business predictability.
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Support adoption of strategic initiatives, tools, processes, and programs.
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Contribute to continuous improvement by sharing best practices, strengthening knowledge management, and helping scale consistent Subscription Management execution.
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Demonstrate PTC values through customer focus, accountability, collaboration, integrity, and a commitment to professional, inclusive, and ethical business conduct.
What Success Looks Like
A successful Senior Subscription Manager consistently delivers strong renewal performance, ARR retention, and sustainable commercial outcomes by owning the end-to-end commercial lifecycle for the assigned portfolio. Curiosity, a strong learning mindset, and the willingness to build deep expertise in PTC ’s products, policies, systems, customer motions, and evolving strategic programs are essential.
In a fast-paced, changing environment, the role requires energy, confidence, organization, resilience, and an outcome-focused approach while managing ambiguity, competing priorities, and time-sensitive customer or business needs.
The successful candidate diagnoses customer state early, identifies churn risk and downgrade signals, maintains a high-quality Commercial Road