Senior Strategic IT Account Executive

Senior Strategic IT Account Executive
Remote | Unlimited Holiday | Grow customer value. Strengthen partnerships. Drive revenue.
Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.

With a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central.

We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.

Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.

We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.

Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.

Role Overview:
This is a senior, revenue carrying role for an experienced account executive who can engage executive stakeholders, identify complex business challenges and translate those challenges into significant commercial opportunities across Microsoft technologies, managed services and consultancy engagements.

You will be responsible for building and executing strategic account plans that drive measurable customer outcomes and sustainable revenue growth for Infinity.

Success in this role requires more than strong relationships. You must be able to assess organisational priorities, uncover business change initiatives, navigate complex stakeholder groups and create momentum around opportunities that may span multiple departments, budgets and decision makers.
What you'll be doing:

Own Strategic Customer Growth

- Manage and grow a portfolio of strategic customer accounts.

- Build account plans that drive revenue, retention and long-term customer value.

- Identify white-space opportunities across Microsoft technologies and Infinity services.

Build Executive Relationships

- Develop trusted relationships with senior business and technology stakeholders.

- Understand customer objectives, challenges and growth plans.

- Influence decision-makers and become a valued strategic advisor.

Drive Complex Opportunities

- Lead opportunities from discovery through to proposal, negotiation and closure.

- Work with pre-sales, consultancy and delivery teams to shape solutions.

- Create business cases that connect technology investment to business outcomes.

Deliver Commercial Results

- Own revenue growth, pipeline and forecasting across your account portfolio.

- Drive expansion through strategic account development rather than transactional sales.

- Balance customer outcomes with Infinity's commercial objectives.

Lead the Customer Internally

- Act as the voice of the customer across Infinity.

- Align internal teams around a clear account strategy.

- Ensure opportunities, risks and customer priorities are visible and understood.

The kind of problems you’ll solve

- Strategic accounts that have significant untapped growth potential but no clear account strategy.

- Customers with competing priorities who need help aligning business goals with technology investment.

- Accounts where key stakeholder relationships are limited and need broadening to unlock growth.

- Opportunities hidden within existing customers that require discovery, business insight and executive engagement.

- Customers looking to modernise, scale or transform their business but unsure where to begin.

- Complex opportunities involving multiple stakeholders, departments and decision-makers.

- Accounts at risk of stagnation, supplier competition or reduced customer value.

- Inter