Senior Safety & PV Ops Specialist - Technology Support (ARGUS Console or Veeva S

Senior Safety & PV Ops Specialist - Technology Support (ARGUS Console or Veeva Safety preferred) - India Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need. Discover what your 25,000 future colleagues already know: Why Syneos Health • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. • We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. • We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. Job Responsibilities Position Summary: The Senior Safety & PV Technology Support role provides advanced functional and technical support for pharmacovigilance systems and safety technology platforms. This individual serves as a senior point of contact for issue triage, resolution coordination, user support, operational continuity, and continuous improvement across the safety technology ecosystem. The role partners closely with Safety Operations, IT, vendors, validation, quality, and business stakeholders to ensure systems remain compliant, reliable, and aligned with operational and regulatory requirements. Key Responsibilities: - Provide senior-level support for PV technology platforms, including safety databases, workflow tools, reporting solutions, integrations, and related business applications. - Lead initial triage, impact assessment, prioritization, and coordination of production support issues, ensuring timely resolution and appropriate stakeholder communication. - Partner with IT, vendors, and internal business teams to investigate system issues, identify root cause, validate fixes, and confirm business readiness for deployment. - Support incident, problem, change, release, and enhancement management activities in accordance with approved processes and applicable regulatory expectations. - Serve as a subject matter expert for PV system functionality, business workflows, user access, data flow, and operational support procedures. - Monitor support trends, recurring issues, and user pain points to recommend process improvements, automation opportunities, and long-term stabilization actions. - Support validation, testing, and documentation activities for system changes, upgrades, integrations, and configuration updates. - Develop and maintain support documentation, job aids, knowledge articles, process guides, and escalation pathways for end users and support teams. - Provide guidance and coaching to junior support team members, helping ensure consistent issue handling, documentation quality, and adherence to established procedures. - Collaborate with Safety Operations and Technology Oversight stakeholders