Senior Product Owner (Secret Clearance)
Please note: This role is contingent upon contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.
ICF is seeking a Senior Product Owner to lead product vision, roadmap development, and delivery alignment for a complex federal ServiceNow program. This role supports multiple workstreams and serves as the primary connector between mission stakeholders, delivery teams, and technical leads to ensure that priorities are clearly defined, sequenced, and delivered with discipline.
The ideal candidate brings a strong product mindset, deep Agile delivery experience, and enough business analysis fluency to help shape requirements, refine scope, and keep work moving from concept through release. You will partner closely with stakeholders to translate mission needs into epics, features, user stories, acceptancecriteria, and roadmap decisions that support a scalable, out-of-the-box-first ServiceNow environment.
Job Location: Remote work is authorized. Must support US Eastern time zone working hours . Preference to candidates who live in the Washington DC metro area.
*If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.
What You Will Do
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Communicate the product vision,integratedroadmap, and prioritizationapproach for ServiceNow capabilities andworkstreams
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Translate stakeholder needs,missionobjectives, and user feedbackintomeasurable product outcomes, epics, features, roadmap priorities, and release objectives
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Leadproduct discovery,requirements elicitation, refinement, and prioritization sessions with business and technical stakeholders
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Define andmaintainepics and features, and ensure user stories, acceptance criteria, and supporting documentation are sufficiently refined for delivery
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Facilitate product-priority decisions by balancing mission value, user impact, technical feasibility, risk, dependencies, and long-term sustainment
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Partnerwith architects, developers, testers, business analysts, and operational leads to ensure proposed capabilities arefeasible, testable, and aligned with intended product outcomes
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Ensure the backlog is prioritized and sufficiently refined for sprint planning, and coordinate product decisions affecting releases and cross-workstream dependencies
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Evaluate proposed enhancements against out-of-the-box ServiceNow functionality, platform standards, upgradeability, and sustainment objectives
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Monitor delivery progress against roadmap priorities and escalate risks, blockers, dependencies, and decisions that may affect product value or scope
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Collaborate with stakeholders on user acceptance testing, change readiness, communications, release planning, and adoption
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Support governance activities that protect platform health,scalability,upgradeability, and long-term sustainment
What You Must Have
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Must be a U.S. citizen andpossessan active Secret security clearance, as required by the federal contract
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Bachelor’s degree in business, information systems, computer science, public administration, or a related field
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6+ years of experience in product ownership, product management,business analysis,or related Agile delivery roles
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3+ years of experience supporting ServiceNow or a comparable enterprise workflow platform. Candidates without direct ServiceNow experience mustdemonstratetransferable experience in workflow configuration, service-management processes, and platform-based modernization
What We Would Like YouToHave
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6+ years of experience translating mission and user needs into epics, features, prioritizedoutcomesand delivery-ready artifacts
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Experience collaborating with architects, developers, testers, and business analysts, operational leads, and mission stakeholders across multiple workstreams
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Experience using