Senior Product Functional Analyst (Warsaw, PL, 00-839)

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that. 

We have an exciting opportunity for you to join our team as a Senior Product Functional Analyst. This full-time, permanent position is based in Poland, with the option to work in a hybrid model from any Vistra office in Poland or fully remotely. The role offers global coverage, allowing you to make a significant impact on our business and its growth.

Vistra is a global leader in corporate services, and we're in the middle of one of the most ambitious transformation programmes in our history. Our purpose is progress: we remove the complexity of global business so our clients can move forward without friction.

At the heart of our operational efficiency is Enate, a powerful workflow management platform that orchestrates and automates key business processes across the organisation. Ensuring the stability, performance, and continuous improvement of this platform requires a proactive support professional who thrives on problem-solving, ownership, and delivering results in a fast-paced global environment.
In this role, you will work closely with business users to help them understand and implement Enate process orchestration across the organisation. Partnering with business process owners, service delivery, project, and technical teams, you will deliver tailored solutions that drive operational efficiency and effectiveness. You will be a critical part of the Business Applications global team within the wider AI & Digital function.

Day to day, you will collaborate with Application Support colleagues, cross-functional technology teams, vendors, and Platform/DevOps teams to investigate issues, resolve incidents, and ensure applications continue to meet business needs.

You will report into the Business Applications, Global organisation and play a key role in maintaining application stability, supporting business operations, and delivering a high standard of customer service.
Key Responsibilities

Contribute to global design of delivery model and corresponding workflow design

Conduct discovery sessions to understand business processes and needs

Work with internal stakeholders to understand requirements and translate them into system requirements and/or enhancements

Work closely with cross-functional teams to ensure successful delivery and implementation

Develop and present tailored solutions to meet business needs

Assist in planning and execution of project roll outs

Develop and maintain business requirements, solution design and implementation plan documentation

Organize and lead workshops to discuss system standardizations and improvements

Be open to ad-hoc international travel to other Vistra office locations for meetings, workshops or other program related activities

Identify and implement improvements to enhance system efficiency and effectiveness

Effectively communicate and manage progress, updates and risks to senior management and the wider business

Articulate risks, blockers, and dependencies crisply in both written and verbal formats, with actionable recommendations (not just problem statements

Uphold Vistra values by promoting professionalism, collaboration, and customer-centric service delivery
Delivery, Collaboration & Communication

Ability to manage multiple workstreams, competing priorities, and tight deadlines across concurrent projects

Leads requirements gathering workshops and facilitates cross-functional discussions to align business needs with technical solutions

Effective communicator who translates c