Senior Partnership Manager
Role Purpose
This role is the commercial and relationship backbone of iiDENTIFii ’s enterprise account portfolio. It is deliberately dual: you operate as a strategic relationship owner — accountable for the health, retention, and commercial growth of iiDENTIFii ’s most important client accounts — while remaining hands-on in the day-to-day: running executive business reviews, managing renewal cycles, and staying close to what each client actually needs. You will lead accounts and build trust at the same time.
This is not a reactive support role. As Senior Partnershipt Manager, you are a proactive, commercially-minded owner who drives measurable revenue outcomes: renewals, expansions, upsells, and new product adoption across an assigned portfolio. You are the client’s internal champion at iiDENTIFii , and iiDENTIFii ’s commercial face to the client.
Operating in a technically complex, compliance-heavy environment where clients are navigating FICA, POPIA, and evolving KYC/AML obligations, the Senior Partnership Manager must combine deep industry knowledge, strong executive presence, and a clear understanding of how biometric identity verification creates value in the banking and financial services sector. This role also plays a critical part in bridging client insight back into iiDENTIFii ’s product and commercial strategy — ensuring the voice of the customer shapes how the platform evolves.
Role Tasks and Responsibilities
Account Ownership & Client Relationship Management
- Own and manage a portfolio of iiDENTIFii ’s enterprise clients — including tier-1 banks and FSPs — as the primary relationship lead across all levels of the client organisation
- Build deep, multi-level relationships across client organisations: from operational and implementation teams through to C-suite and procurement decision-makers
- Develop and maintain structured Account Plans for each client, documenting relationship health, strategic objectives, risk factors, expansion opportunities, and agreed success metrics
- Conduct regular executive business reviews (EBRs) and operational check-ins, ensuring clients are realising measurable value from iiDENTIFii ’s platform and that commitments are consistently met
- Monitor client health indicators — adoption metrics, support volumes, NPS, contract milestones — and intervene proactively before issues escalate
- Serve as the internal advocate for the client: representing their priorities, escalating risks with urgency, and coordinating cross-functional responses when needed
Retention, Renewal & Commercial Growth
- Own the full renewal cycle for assigned accounts: planning, negotiation, and execution, ensuring on-time renewals with strong retention rates
- Identify, qualify, and close upsell and cross-sell opportunities across the iiDENTIFii product portfolio, including new use cases, volume expansions, and additional integrations
- Drive new product adoption within existing accounts, working closely with product and solutions teams to align iiDENTIFii ’s roadmap with client needs and timelines
- Manage commercial conversations with confidence: pricing discussions, contract amendments, scope expansions, and multi-year deal structures
- Maintain accurate pipeline and forecast data for the assigned portfolio in the CRM, providing reliable, decision-ready visibility to leadership
- Contribute to net revenue retention (NRR) targets by maximising expansion revenue within the existing customer base and minimising churn risk
Strategic Account Planning & Executive Engagement
- Develop and execute tailored account strategies for key accounts, aligned to both client business objectives and iiDENTIFii ’s commercial goals
- Engage at senior and executive levels within client organisations, positioning iiDENTIFii as a strategic long-term partner — not just a vendor
- Lead joint business planning sessions with key accounts, aligning on roadmaps, integration priorities, and mutual growth initiatives
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