Senior Marketing Operations Manager

Senior Marketing Operations Manager

Salary: £75,000 per annum, plus company benefits

Location: Remote from the United Kingdom

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break

Work model: Remote

Williams Lea seeks a Senior Marketing Operations Manager to join our team!

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-imbedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea , an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.
Purpose of role

The Senior Manager, Marketing Operations – EMEA is responsible for leading the execution and operational delivery of marketing across the EMEA region, translating enterprise strategy and business priorities into high-impact, commercially relevant marketing outcomes. This role partners closely with senior business leaders, Regional leadership, and global marketing to deliver integrated marketing activity across onshore, nearshore, and offshore delivery models, ensuring the value of proximity, domain expertise, and global scale are clearly and credibly articulated.

This is a hands-on, execution-led leadership role, ideal for a senior marketer with deep experience in BPO or managed services environments who thrives in complex, matrixed organisations.

The successful candidate will bring a modern, AI-enabled approach to marketing operations, leveraging generative AI, automation, and data-driven insights to improve marketing effectiveness, accelerate content development, optimise campaigns, and enhance the way marketing supports business growth.
Key Responsibilities

• Lead day-to-day marketing operations across the region

• Translate business priorities into executable marketing plans, campaigns, events, and content

• Orchestrate internal teams and external partners to deliver high-quality outcomes on time and on budget

• Act as the primary operational backstop for EMEA marketing execution

• Champion the adoption of AI-powered marketing practices, identifying opportunities to improve productivity, campaign performance, content creation, audience engagement, and reporting

• Evaluate and implement AI-enabled tools and workflows that enhance marketing execution while maintaining brand consistency, quality, governance, and compliance standards

• Partner closely with UK/EMEA-based business leaders to:

- Shape and execute go-to-market narratives

- Support priority growth initiatives

- Translate complex service offerings into clear, compelling marketing outputs

• Bring strong understanding of hybrid delivery models, including the role and value of onshore operations alongside nearshore and offshore delivery

• Accountability for overall thought leadership outcomes across the region

• Own execution of business- and growth-led thought leadership, including:

- Client-relevant POVs

- Capability narratives

- Event and sales-enabled content

• Personally draft, edit, and refine content as required

• Work closely with subject matter experts to extract insight and translate it into publishable material

• Translate emerging market trends, including AI and digital transformation, into compelling thought leadership, client-facing content, and market narratives

• Collaborate with Digital & PR leadership on narrative-led and reputation-focused thought lead