Senior Manager, Global Pre Sales Engineering Operations
Global Pre-Sales Engineering Operations Manager
About Mimecast
The work people build is worth protecting, and it's harder to protect than it used to be. AI agents now move at machine speed with human-level access, and a small slip-up can become a very public one. We disrupt cybercriminal activity before that happens. We think fast, go big, and always demand more of ourselves. We work hard, deliver, and repeat. We grow with real determination and put success well within reach. We push each other to be better and expect to be pushed back, in a community built on respect, where everyone is counted. Work Protected.
Overview
Sales Engineering is looking for a Global Pre-Sales Engineering Operations Manager to build the operating backbone behind our worldwide Sales Engineering organization—the metrics, tooling, and processes that enable Sales Engineers to tell our full platform story with speed and consistency everywhere we do business. Reporting to the Global Pre-Sales Leader, you will support a 70+ person Sales Engineering organization spanning the Americas, EMEA, APAC, and MEA. Rather than managing Sales Engineers directly, you will own the KPIs, reporting cadences, demo and POV/POC infrastructure, and enablement systems that regional leaders and their teams depend on every day. You will standardize how pre-sales operates across regions, turn distributed data into decision-ready reporting, and act as the connective tissue between Field Sales Engineering, Product & Engineering, and Sales Operations. Success in this role requires comfort with ambiguity, strong data instincts, and the ability to drive process adoption across a global team without direct authority.
What You'll Do
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Define and maintain a standardized global operating model for pre-sales engineering, including POV/POC intake, qualification, execution, and close-out across regions
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Partner with regional Sales Engineering leaders to identify and resolve coverage gaps, resourcing conflicts, process bottlenecks, and performance risks
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Own and continuously improve demo readiness, scheduling, access governance, and enablement infrastructure across Email Security, Engage, Incydr, and GRC in partnership with Product & Engineering
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Design, implement, and monitor global Sales Engineering KPIs, including POV Tech Win Rate, Time-to-POV-Kickoff SLA, SE Certification Coverage, and POV Cycle Time, with structured countermeasures when performance slips
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Lead monthly operational reviews with regional leaders, translating trends and risks into agreed corrective actions and decision-ready reporting for Sales Engineering and executive leadership
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Partner with Snowflake and Sales Operations to model Sales Engineering involvement across the deal cycle, improve tracking of POV starts, demo volume, and BDR-to-SE handoffs, and close data gaps
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Identify and roll out tooling and process improvements that increase Sales Engineer productivity, reduce administrative burden, and strengthen adoption across the global field organization
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Serve as the operational liaison between Field Sales Engineering and Product & Engineering, translating roadmap and launch-tiering changes into enablement needs and helping address risk from live claims or unverified positioning
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Support certification tracking, Workday goal and approval workflows, headcount planning, capacity forecasting, org-chart maintenance, onboarding, and enablement programs
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Maintain clear, versioned, and audit-ready documentation for Sales Engineering processes, POV governance, and certification standards in Confluence and Jira
What You'll Bring
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Advanced experience leading pre-sales or Sales Engineering operations, revenue operations, or a related operational function within a technical, cybersecurity, SaaS, or enterprise technology environment
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Demonstrated ability to build and run KPI programs, operational dashboards, and performance reporting for a distributed, multi-region organization
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Strong