Senior Learning Consultant/ Customer Success Manager ( f/m/d)

We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity.

- Customer Partnership & Success

- Operations & Project Management

- Learning Consulting & Program Design

You will report to the Head of Learning & Operations, and collaborate closely with Sales, design and a team of experienced Learning Consultants.

Tasks

Customer partnership & success

- Act as a strategic partner to enterprise clients.

- Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales

- Run customer onboarding, Impact Reviews and strategic alignment sessions with customers.

- Identify learning needs and convert them into program strategies.

- Manage expectations, feedback loops, and success metrics.

- Maanage risks and spot upsell potentials

Operations & project management

- Coordinate timelines, resources, trainers, and delivery across all stakeholders.

- Ensure programs run smoothly, on time, and within scope.

- Track risks, milestones, and operational metrics.

- Oversee trainer allocation, onboarding, and performance follow-up.

Learning consulting & program design

- Lead the architecture of blended learning programs.

- Translate client goals into clear pedagogical concepts.

- Collaborate with trainers to ensure consistent instructional quality.

- Iterate programs based on learner data and evidence.

Your impact:

- Influence the design quality of enterprise programs measured by NPS

- Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption.

- Shape and collaborate with the team on how our methodology evolves with customers

Requirements

Necessary:

- 3+ years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises.

- Familiarity with enterprise client communication and proven ability to listen, persuade, and support

- "Who if not you". You have Experience in a Startup with between 10-50 employees. You are motivated to take ownership and shape this company together.

- Ability to translate business goals into learning interventions

- Documentation mindset: as a remote-first company, we document all processes to ensure seemless handovers and sync amongst team members.

Nice-to-have:

- Experience in designing learning programs, especially blended learning concepts

- Excellent training or workshop facilitation skills.

- Strong understanding of AI and automation technologies

- Knowledge about "Winning by Design"

- Data-driven mindset and ability to read and build reports.

Benefits

30 vacation days per year + unlimited home office days, remote work, or work from our beautiful Berlin office - you choose

- A highly dynamic startup environment where you can grow and reach the next stage of your career.

- The opportunity to work and develop in one of the fastest-growing technology topics of our time: AI Adoption

Our disclaimer: We believe in and practice work-life balance but we're not a team where you can always shut down your laptop at 4 pm and stop thinking about work. We are highly motivated to shake the Edtech market and grow together!

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