Senior IT Systems Engineer

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams.

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

We’re looking for a Senior IT Systems Engineer to design, build, and improve the internal systems that support our growing business.

Working alongside our Staff Systems Engineer, you’ll own automation, integrations, and enterprise platform improvements that make our environment more secure, reliable, and scalable. You’ll partner with IT Operations to turn recurring support issues into durable solutions and work with Security and Internal Automation to help employees build and use technology safely.

This is a hands-on engineering role focused on improving systems and processes, rather than primarily managing day-to-day support tickets or office technology. You’ll work across a broad technology environment, make thoughtful technical decisions, and take projects from discovery through implementation and operational handoff.

You’ll report to our Boston-based IT Manager.

This is a US-based role, with a preference for candidates in the Eastern Time Zone to support close collaboration with our Boston-based IT Manager and Staff Systems Engineer. Boston-area candidates would also have opportunities to collaborate in person. Working arrangements will be discussed during the interview process.

What you’ll be doing

- Own the administration and improvement of enterprise platforms, including Google Workspace, Slack, Jira, AWS, and other core IT systems. Review configurations, access, and capabilities to improve security and usability.

- Design, build, test, document, and maintain automated workflows and integrations that reduce manual work and enable reliable employee self-service.

- Partner with IT Operations to investigate complex escalations, identify root causes, and replace recurring issues with scalable technical or process improvements.

- Lead systems engineering projects from requirements gathering through rollout, monitoring, and operational handoff, balancing business needs, security, reliability, and maintenance effort.

- Work with Security, Internal Automation, business stakeholders, and vendors to support secure use of enterprise technology and internal building in Tines.

- Contribute to systems, processes, and documentation that support future Federal environment requirements as the program develops.

What you bring with you

- Eight or more years of relevant IT systems engineering experience, or equivalent experience demonstrating senior-level technical ownership.

- Strong hands-on administration and engineering experience across multiple enterprise platforms, such as Google Workspace, Microsoft 365, Slack, Jira, AWS, identity providers, or endpoint management systems.

- Experience personally building and maintaining automated workflows, integrations, or self-service solutions, using APIs, scripting, or automation platforms.

- Strong troubleshooting skills, including using logs and command-line tools to investigate complex issues, identify root causes, and implement durable