Senior IT Engineer - MDM

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Job Description Summary:
Sr. IT Engineer MDM will work to manage and evolve our enterprise device fleet across Apple, Windows, and Android platforms. You'll own the day-to-day operations and strategic roadmap for our mobile device management stack, ensuring devices are provisioned, secured, and maintained at scale. This role is a strong fit for someone who's comfortable owning enrollment workflows end-to-end and troubleshooting the inevitable edge cases that come with a large, diverse device fleet. Responsibilities And Duties:
40% - Operations
Works with internal customers and 3rd party vendors to communicate, coordinate, manage expectations, approve, and assist with operational processes such as crisis management, support escalation, change management, release management, capacity management, and other ITIL processes

20% - Technology Strategy

Assists and sometimes leads the development of technology strategy and roadmap within a given area of specialty including design, documentation, communication, and implementation of new or existing standards for infrastructure technologies while remaining current on industry trends
10% - Research and Analysis
Analyzes, plans, justifies, schedules, and coordinates the implementation and maintenance of the specialty area’s administrative, operational, and financial initiatives including TCO, optimization, and efficiency
25% - Supplier Management
Works with suppliers and, when needed, vendors to produce outcomes consistent with organizational strategy. Overseas reporting metrics, dashboards, and status reporting to meet expectations for quality and performance for discretionary, support and maintenance work.
5% - Financial Management - Plans, monitors and controls operating and capital budget for assigned areas of responsibilities.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time
Minimum Qualifications:
Bachelor's Degree (Required) Additional Job Description:

- Degree; Field of Study: Business Administration, Computer/Management Information Systems, Computer Science, Engineering, Mathematics, or Related Field

- Years of Experience: 8 years technical engineering experience

SPECIALIZED KNOWLEDGE
Specialized Knowledge

- Hands-on administration experience with **Jamf Pro** for Apple device management

- Hands-on administration experience with **Workspace ONE UEM (Omnissa)**

- Hands-on administration experience with **Microsoft Intune** for Windows/cross-platform management

- Strong understanding of Apple Business Manager and ADE/DEP enrollment workflows

- Experience with device compliance policies, configuration profiles, and app deployment across platforms

- Familiarity with enterprise mobility concepts: supervised mode, zero-touch provisioning, conditional access

- Strong troubleshooting skills across networking, device OS, and MDM policy conflicts

- Clear written communication for documentation and cross-team collaboration
DESIRED ATTRIBUTES
Specialized knowledge:

- Design thinker

- Curious & Creative

- Able to function in tactical and operational levels

- Strong communicator and collaborator

- Able to work collaboratively in a highly matrixed environment

- Ability to effectively drive people, process, and technology changes

- Proven record of effective leadership

- Subject Matter Expert

Highly self-motivated with the ability to drive resources toward deadlines and manage