Senior Forward Deployed Engineer (FDE)
About PackageX
PackageX is building the Physical Logistics Execution Platform for enterprise teams operating across manufacturing sites, distribution centers, warehouses, retail locations, and logistics-heavy environments.
Our platform uses Vision AI, workflow automation, mobile execution, and integrations to help companies digitize, execute, and verify physical operations at the point of work, creating trusted evidence of what happened across their operations.
Our operating model is simple: Execution. Verification. Evidence.
Role Overview
PackageX is looking for a Senior Forward Deployed Engineer to work directly with prospects, customers, technology partners, platform, AI, and GTM teams to understand complex physical operations, design and build high-value workflows, establish ROI, and move enterprise opportunities from discovery through commercial close and go-live
This is a highly customer-facing commercial and hands-on engineering role. You will own customer relationships and enterprise opportunities while remaining hands-on in workflow design and configuration.
Role Details
Reports to: Chief Technology & AI Officer, with GTM coaching and commercial operating support from the CEO and Head of GTM AI.
Location: This is a U.S. based role, with remote or hybrid flexibility depending on candidate location and company needs.
Travel: Regular customer-site travel required for discovery, workflow mapping, operational walkthroughs, pilots, executive readouts, strategic customer engagements and relationship building.
Compensation
Target base salary: $150,000–$175,000 , depending on experience, qualifications, and location.
Performance-based bonus tied to qualified opportunity progression, workflow quality, successful pilots, customer value creation, and ARR/commercial outcomes.
Expected total compensation: $200,000–$250,000 OTE , based on achievement of commercial and sales performance outcomes.
The compensation package also includes a meaningful equity grant aligned with the company’s stage and the scope of the role.
What You’ll Own
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Customer operational and workflow discovery.
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Current-state and future-state workflow design.
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PackageX workflow configuration and hands-on solution building.
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Pilot setup, testing, and technical validation.
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Technical and business value articulation.
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Customer relationships, communication, and stakeholder engagement.
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Enterprise opportunity ownership from discovery through pilot, commercial close, and implementation transition.
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Technology partners identification and relationship management.
What You’ll Do
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Develop and progress target accounts from prospecting and discovery through solutioning and close.
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Develop relationships across operational, technical, and executive customer stakeholders.
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Translate technical solutions into clear operational and business value.
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Qualify, progress, and own enterprise opportunities through customer decision and commercial close.
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Travel to customer sites for workflow mapping, operational walkthroughs, pilot support, readouts, and go-live activities.
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Partner with GTM AI and leadership on account strategy, stakeholder mapping, follow-up, opportunity progression, and commercial process.
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Configure workflows, rules, forms, logic, automations, and solution components.
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Test workflows and troubleshoot configuration, workflow, data, integration, and operational issues.
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Document workflow requirements, assumptions, dependencies, configuration logic, and implementation decisions.
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Build repeatable workflow playbooks by industry and use case.
How This Role Works With Implementation & Value Realization Leadership
The Senior FDE owns technical solutioning, workflow configuration, customer relationships, and opportunity progression through commercial close. After close, Technical Implementation & Value Realization owns the implementation program, adoption, measurable value, renewal, a