Senior Enablement Project Manager
Senior Enablement Project Manager
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
As a Senior Enablement Project Manager, you'll own the launch governance and readiness system for a portfolio of products, using strong project management skills and change management experience to drive product proficiency across our customers, partners, and employees. This role is critical to ensuring that as Toast 's product velocity accelerates, customers and Toast ers can actually absorb what's shipping, adopt it, support it, and get value from it.
You'll partner closely with Product, Product Marketing, and downstream enablement teams, including Care, Onboarding, Customer Success Managers, Learning Design, Knowledge, and Training, to define how launches get tiered, sequenced, and readied, and you'll mentor Enablement Project Managers on the team as they plan and coordinate the work behind individual launches.
About this roll * (Responsibilities)
- Own the launch governance system for a portfolio of complex, cross-functional product launches with competing priorities and multiple stakeholders: define how changes get tiered, sequence work across teams, and set the readiness checkpoints that determine whether a launch is ready to proceed.
- Act as an authoritative source of knowledge across Product, Product Marketing, and downstream enablement teams, and build the cross-functional alignment needed to coordinate teams that haven't previously worked together.
- Proactively identify and resolve risk with senior stakeholders: flag portfolio-level issues like conflicting timelines or launches missing an owner, apply root-cause analysis, and bring data-backed recommendations that gain buy-in from leadership.
- Lead recurring cross-functional syncs and represent the launch portfolio to executive and senior stakeholders, adapting your message for technical and non-technical audiences and championing the value of the work.
- Define success metrics and readiness criteria for the launches you own, track impact and monitor for confusion or support gaps after go-live, and contribute to closing the post-launch feedback loop, connecting what Care and customers experience back to Product.
- Deliver complex launches on time, adapting your approach mid-execution as scope or business needs shift, and present executive-level retrospectives with measurable outcomes and lessons learned.
- Mentor Enablement Project Managers on the team, sharing project management best practices and contributing to how the broader team runs its portfolio of work.
- Drive how the team uses AI and other tools to scale: structure launch information so it can be classified, routed, and summarized efficiently, and codify the criteria for when a launch should be staggered, bundled, accelerated, or paused, so judgment concentrates where it matters most as launch volume grows.
Do you have the right ingredients *? (Requirements)
- 8+ years experience in Project Management, Product Enablement Operations, or Product Management in a fast-paced, high-growth, and high-output environment, including experience leading complex, cross-functional initiatives with multiple stakeholders and competing priorities.
- Track record of gaining buy-in from senior stakeholders and leadership on ambiguous, cross-functional business problems, and of championing the value of your work to executive audiences.
- Experience building or improving the systems and processes a team uses to get work done, not just executing within existing ones.
- Experience mentoring or developing other project managers and contributing to how a broader team or function runs its portfolio of work.
- Proven experience using AI and other tools to build more efficient, scalable systems and processes.
- Experience and proficiency with various project management tools (e.g., Asana, Google Suite, Jira).
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