Senior Director, Revenue Operations

Calabrio is now Verint! At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities.

About the Role:

Americas field operations is how the region plans, sells, and forecasts. This leader owns that function end to end and serves as the operational right hand to the Americas CRO, with responsibility for territory and quota execution, sales operations, order operations and partner operations across the region. 

This is a hands-on leadership role with significant scope. The Americas business is in the process of consolidating onto a unified CRM platform and this role owns much of the operational cleanup and process rebuild that follows, while the region carries its largest target to date. The right person is energized by building something rather than maintaining it. 

Key Responsibilities 
- Forecast discipline. Pipeline hygiene, forecast accuracy, and the weekly cadence behind both. 

- Territory and quota execution. Design, assignment, coverage modeling, and in-year adjustments across the Americas. 

- Sales operations. Territory execution, forecasting cadence, and CRM/sales systems support for the field. 

- Commercial operations. Quote-to-order execution, booking accuracy, and cycle time. 

- Partner operations. Partner registration, deal flow, and channel operational support. 

- Reporting & Analytics. Own the regional reporting and analytics strategy, delivering timely insights on pipeline, forecast, productivity and revenue performance to support executive decision-making, operational excellence and global planning activities. 

- Partnership with the Americas CRO. Translate regional priorities into operational plans with named owners and dates, represent field operations in regional leadership forums, and surface risk early with the context needed to act on it. 

- Team leadership. Lead, develop and build depth across the Americas field operations team. Every recurring process carries a documented procedure and named coverage. 

- Global alignment. Partner with the global Revenue Operations centers of excellence across planning, analytics, compensation and systems. 

The Leader We Are Looking For 

Verint's Americas organization brings together teams with different histories, different systems and different ways of working. This role sits directly on that line and the person in it will do as much through influence as through authority. We are looking for a natural leader. Someone who earns credibility by delivering rather than by title. Someone both sides trust because they are fair, consistent and easy to work with. Equally comfortable on a sales floor, in an executive leadership meeting or a Finance review, this individual will be a trusted advisor and strategic partner to the Americas leadership team.