Senior Director, Client Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director, Client Success based in United States.

This is a senior client leadership role focused on managing strategic and complex healthcare relationships.
You will oversee client performance, strengthen executive partnerships, and help protect long-term account value.
The role combines relationship management, financial and operational analysis, and strategic problem-solving.
You will lead recovery strategies for at-risk engagements and coordinate closely with operations and senior leadership.
The position also involves identifying opportunities to expand services and demonstrate measurable value through reporting.
You will serve as a trusted partner to executive stakeholders while mentoring Directors and Client Success Managers.
This is a fully remote opportunity suited to an experienced healthcare revenue cycle professional comfortable operating at an executive level.

Accountabilities:
- Manage a portfolio of strategic and complex healthcare client relationships, with a focus on partnership strength, performance, retention, and long-term value.

- Serve as the primary executive relationship owner for key client stakeholders, building trusted relationships and maintaining strong engagement.

- Provide regular updates to executive sponsors on client performance, risks, opportunities, and emerging priorities.

- Engage executive leadership when strategic support, escalation, or intervention is required.

- Lead the development and execution of action plans for at-risk client engagements.

- Coordinate recovery strategies with operations teams and senior leadership to address performance challenges and improve client outcomes.

- Monitor client health indicators and maintain accurate account information using client success and CRM platforms such as CSP or Salesforce.

- Demonstrate client value through strategic reporting, financial analysis, operational insights, and performance updates.

- Identify opportunities for service expansion based on client needs, business performance, and relationship development.

- Mentor Directors and Client Success Managers, helping strengthen client management capabilities and strategic account practices.

- Proactively manage client partnerships to support retention, satisfaction, and sustainable business relationships.

Requirements

- Minimum of 8 years of experience in healthcare revenue cycle management.

- Demonstrated experience managing large, complex, and strategically important client relationships.

- Strong understanding of healthcare revenue cycle operations and the ability to assess financial and operational performance.

- Strong financial and operational analysis skills, with the ability to translate data into actionable insights.

- Executive-level communication skills, including the ability to present performance, risks, opportunities, and recommendations to senior stakeholders.

- Strong relationship-building, influencing, negotiation, and stakeholder management abilities.

- Strategic problem-solving skills and the ability to manage escalations and complex client challenges.

- Leadership and mentoring capabilities, with experience supporting the development of client-facing professionals.

- Ability to work independently in a remote environment while collaborating effectively with cross-functional teams and senior leadership.

- Must be authorized to work in the United States and reside in an eligible state.

Benefits

- Full-time, fully remote position.

- Remote work opportunity within the eligible U.S. states specified for the role: Alabama, Arkansas, Connecticut, Florida, Georgia, Iowa, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota (CST), Tennessee, Texas (CST