Senior Director Client Services (Remote)

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

**Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information.  You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.**

The Senior Director of Client Services is responsible for advancing Businessolver's Client Services strategy, driving organizational performance, and delivering exceptional client outcomes. This role partners with executive leadership to strengthen client satisfaction, improve operational effectiveness, support organizational effectiveness, and enable long-term business growth.  

The Senior Director provides executive oversight for strategic client relationships, enterprise-level initiatives, business transformation efforts, and organizational priorities while fostering a culture of accountability, innovation, and continuous improvement.  

The Gig:

Strategy & Business Performance  

- Define and execute Client Services strategy and priorities aligned to enterprise  objectives .  

- Drive improvements in client retention, satisfaction, operational performance, and business results.  

- Monitor client and organizational health metrics to  identify  risks, trends, and opportunities.  

- Champion accountability, innovation, and continuous improvement across the organization.  

Organizational Effectiveness & Talent Strategy  

- Partner with HR and business leaders to align workforce planning, succession planning, leadership development, and organizational effectiveness with Client  Services  needs.  

- Support performance management, compensation planning, and talent review processes.  

- Strengthen employee engagement, leadership capability, and organizational performance.  

- Model leadership behaviors aligned with Businessolver's Common Language and values.  

Client & Enterprise Leadership  

- Provide executive oversight for strategic client relationships, complex escalations, and enterprise risks.  

- Serve as executive sponsor for key client initiatives and partnerships.  

- Improve client experience, service delivery effectiveness, and retention.  

- Partner cross-functionally to resolve systemic challenges and advance strategic priorities.  

Transformation & Innovation  

- Lead initiatives that improve scalability, efficiency, and organizational effectiveness.  

- Evaluate industry trends, technologies, and client expectations to inform future  strategy .  

- Support innovative solutions that enhance client outcomes and business performance.  

- Contribute to organizational redesign, business transformation, and change initiatives.  

Additional Responsibilities  

- Perform other duties as assigned.  

- Comply with  all policies, standards, and leadership expectations.  

What You Need to Make the Cut  

Success in this role is measured by improved client retention, stronger client satisfaction outcomes, effective resolution of enterprise-level risks, scalable service delivery performance, leadership effectiveness, and measurable progress against Client Services strategic priorities.  

- 12+ years of progressive leadership experience in Benefits Administration, HR Technology, Customer Success, Healthcare, or  a related  industry.  

- Proven success driving organizational performance, client outcomes, and strategic business initiatives.  

- Strong business acumen, executive presence, and strategic planning capabilities.  

- Experience leading organizational change, transformation, and continuous improvement efforts.  

- Ability to influence executive stakeholders and build strong cross-functional partnerships.  

- Deep understanding of organizational effectiveness, workforce planning, talent strategy, and client experience management.  

- Exceptional communication, relationship management, and decision-making skills.  

- Experience with Technology, Health & Welfare Benefits, Human Resources, Benefits Administration, or Healthcare  strongly  preferred.  

- Ability to travel up to 15%.  

The pay range for this position is 110K to 172K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).  

This role is eligible to participate in the Quarterly bonus incentive plan.
Other Compensation:  If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/  

Dear Applicant.

At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process. 

Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith. 

We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved. 

Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve. 

With heart,
The Businessolver Recruiting Team

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.

(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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