Senior Customer Engagement Manager, JR856

Eleks is looking for an experienced Customer Engagement Manager in Lviv to join our Government Business Unit and lead complex tender-based presales engagements.

ABOUT PROJECT
The role focuses on managing end-to-end bid processes, including RFI, RFP, and formal tender responses, leading cross-functional team, and ensuring high-quality, compliant, and competitive submissions.

REQUIREMENTS
- 3+ years of experience in IT services presales, bid management, proposal management, or a similar role within the IT outsourcing industry

- Practical experience managing complex RFPs, RFIs, or formal tender submissions

- Strong project management and organizational skills, with the ability to coordinate multiple stakeholders and parallel activities

- Good understanding of IT services, software development lifecycle (SDLC), delivery models, and commercial engagement models

- Experience working with technical and commercial proposal documentation

- Strong analytical skills and attention to detail, particularly when interpreting complex tender requirements

- Excellent written and verbal English communication skills (Advanced)

- Ability to work independently, manage competing priorities, and deliver under strict deadlines

- Strong stakeholder management, problem-solving, and decision-making skills

- Experience managing government or public sector tenders (USA/UA)

WOULD BE A PLUS
- Understanding of public procurement procedures, compliance requirements, and government contracting practices

- Experience with structured bid management methodologies and APMP best practices

- APMP/PMP certification or relevant

- Experience developing proposal win strategies, executive summaries, and value propositions

- Experience using AI tools to support bid development, document analysis, and proposal quality assurance

- Experience managing several complex bids simultaneously

KEY COMPETENCIES
- Strong ownership and accountability for bid outcomes

- Excellent planning, prioritization, and time management

- Attention to detail and commitment to quality

- Proactive and assertive stakeholder communication

- Ability to coordinate cross-functional teams without direct reporting authority

- Resilience and adaptability in deadline-driven environments

- Continuous improvement mindset

WHAT YOU WILL GET WITH ELEKS
- Close cooperation with a customer

- Challenging tasks

- Competence development

- Team of professionals

- Dynamic environment with a low level of bureaucracy