Senior Customer Education Manager, Enterprise

About AlphaSense :

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Team:

The Customer Education team, part of the Revenue Marketing organization, is a growing, passionate team dedicated to putting customers at the center of everything we do. We believe that empowered users are successful users, so we're building scalable, innovative learning experiences that meet customers where they are in the age of AI.
About the Role:

AlphaSense is expanding its enterprise motion, and this role is a foundational part of that transformation. We're looking for a Senior Customer Education Manager to build our enterprise and custom education capability from the ground up, partnering closely with Customer Success, Implementation, and Revenue teams to support the rollout of AlphaSense at our most strategic accounts.

This is not a role that inherits an existing program. You'll define what "great" looks like for enterprise education at AlphaSense : when this resource gets engaged, what a successful engagement looks like, when it ends, and how its impact gets measured. You'll need to operate as a trusted consultant to clients, not just a trainer, helping accounts deploy AlphaSense correctly. That includes building education motions around how customers use our API to embed AlphaSense directly into their existing tech stack, so that accounts still drive meaningful usage and value even when they aren't logging into the platform directly. You'll also help account teams work smarter by taking on the deep, hands-on education work directly, freeing them up to spend their time on relationship building and strategic conversations with key stakeholders.
Who You Are:

- 8-12 years of experience in customer education, professional services, implementation consulting, or a related enterprise-facing function, ideally at a B2B SaaS company

- A true self-starter who is comfortable building a program from ambiguity, defining your own success metrics, and adjusting course as you learn what works

- Experienced working cross-functionally with Customer Success, Implementation, and Revenue/Sales teams inside live account engagements, not just from the sidelines

- Comfortable enough with technical concepts, including APIs, to translate them into practical guidance for clients and internal teams, without needing to build integrations yourself

- Skilled at change management: you know how to build new habits and workflows with account teams, and you don't wait for an invitation to insert yourself into the conversation

- A confident, consultative communicator who can act as a trusted advisor to enterprise clients and hold your own in conversations about deployment strategy and commercial impact

- Comfortable with ambiguity around scope, and skilled at defining boundaries so engagements don't become open-ended account ownership

- Data-driven, with the ability to design attribution models and prove ROI for p