Senior Conversational AI Delivery Engineer

As a Senior AI Delivery Engineer in the Solution Delivery department, you will be a hands-on technical owner responsible for designing, building, and deploying enterprise-grade voice and conversational AI solutions — IVR, IVA, and self-service automation, increasingly enhanced with agentic automation — on the Omilia platform. You will serve at the intersection of AI engineering and client delivery — translating complex CX requirements into production-ready implementations. This role is structured as the entry point to technical leadership at Omilia.

Accountabilities
- Own technical delivery quality from design through go-live and hypercare — ensuring on-time, on-budget outcomes aligned with client CX goals.
- Serve as the primary technical point of contact for assigned client engagements — translating business requirements into technical architectures and CX designs.
- Proactively identify and manage delivery risks, escalate complex technical issues, and drive resolution with urgency.
- Provide technical guidance and mentorship to junior engineers within the delivery team.
- Contribute to internal delivery accelerators, tooling, reusable solution components, and best-practice documentation.
- Collaborate across Solution Delivery, Product, Platform, R&D, Sales, Pre-Sales, and Certified Partners to ensure alignment on project requirements and Omilia platform capabilities.

Key Responsibilities

Hands-on AI Solution Delivery
- Design, configure, and deploy end-to-end conversational AI (IVR / IVA) solutions on the Omilia OCP platform — covering agentic workflows blended with traditional NLU modelling, and omnichannel integrations.
- Where applicable, integrate GenAI capabilities into production deployments — RAG pipelines, embedding search, and LLM prompt engineering.
- Manage contact centre infrastructure integrations: IVR, SIP, CTI, and omnichannel APIs.

Client and Cross-functional Collaboration
- Serve as the primary technical point of contact for assigned client engagements — translating business requirements into technical architectures and CX designs, and maintaining trusted relationships with customers and partners throughout the project lifecycle.
- Collaborate closely with Solution Architects, Product, Platform, R&D, and Pre-Sales to ensure alignment on project requirements and Omilia platform capabilities.
- Proactively identify and manage delivery risks — escalating complex technical issues and driving resolution with urgency.

Technical Leadership and Growth
- Provide technical guidance and mentorship to junior engineers within the delivery team.
- Contribute to internal delivery accelerators, tooling, reusable solution components, and best-practice documentation.
- Actively research developments in conversational AI, agentic frameworks, and GenAI tooling to drive continuous improvement in delivery processes.
- Foster a culture of quality, innovation, and ownership within the team.