Senior Consultant, IP Services

You’ll Love This Job if You Like To…

- Provide best-in-class support for patent and trademark clients
- Support the sales team during the latter stages of the process to educate clients on the services
- Manage client relationships for new and existing clients
- Form trusted relationships with a focus on providing solutions to client requirements in a timely manner
- Proactively communicate and collaborate with external and internal clients to keep portfolio records current, accurate and valid
- Establish and maintain close working relationship with colleagues and teams across all territories to support a ‘one firm’ service delivery
- Take a commercial approach to develop client relationships
- Monitor docketing
- Deliver data reconciliation
- Provide internal and external software training related to the Services division
- Author and update process documentation
- Engage in continuous process improvements and change management across the business

Requirements
(Must Have)
- Fluent in Japanese

- Business-level English
- Bachelor’s Degree or related experience
- Experience in the IP industry or solid understanding of intellectual property
- Client-facing skills and experience
- Ability to resolve diverse scope of problems
- Demonstrates sound judgement in identifying and implementing effective solutions
- Proven ability to manage escalations and resolving complex issues to maintain client satisfaction
- Superb attention to detail, accuracy and strong organizational skills
- Demonstrative proactive client relationship management skills
Ability to multitask and work on multiple complex tasks
- Ability to diligently review various documents and client files
- Excellent communication skills and the ability to interact professionally with a diverse group of executives, managers, subject matter experts, and administrative professionals
Mentor team members and support resolving issues
- Excellent reading comprehension in Japanese and English
- Maintain high level of confidentiality and professionalism
- Self-driven and capable of working effectively in a dynamic, fast-paced environment
- Ability to work independently with strong organizational and time management skills
- Team player
- Work international business hours
Those who reside in Japan and are eligible to work in Japan

(Nice to Have)
- Team management experience
- Paralegal skills
- Language skills: French

Benefits
SOCIAL INSURANCE: 健康保険、厚生年金、雇用保険、労災保険
HOLIDAYS: Weekends, National holidays and New Year holidays
OTHERS: Free food and drinks, Paid sick leave, Office Casual attire and volunteer holiday