Senior Client Partner

Location: USA Remote Status: Fully Remote (#LI-Remote)

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview

As a Senior Client Partner , you will be a strategic leader within our North American Enterprise Sales organization, responsible for managing, growing, and retaining a portfolio of LivePerson’s most strategic enterprise customers. You will serve as a trusted advisor to senior client stakeholders, helping them maximize the value of their investment in LivePerson while identifying opportunities to expand their use of our AI-powered solutions.

Your primary objective is to drive sustainable revenue growth across an existing book of business by deepening executive relationships, expanding account penetration, identifying cross-sell and upsell opportunities, and ensuring the successful renewal and retention of customers.

Reporting to the Director of Sales, North America , this role sits within our Global Sales organization and is pivotal to driving customer growth, retention, and long-term expansion across the region.

You Will: Key Responsibilities & Impact

Strategic Account Leadership & Growth

- Own the overall commercial strategy and relationship for a portfolio of enterprise accounts.

- Develop and execute comprehensive account plans focused on customer retention, revenue growth, expansion, and long-term partnership.

- Build and maintain strong relationships with key stakeholders and executive decision-makers across Sales, Marketing, IT, Customer Experience, and Contact Center organizations.

- Identify and drive upsell, cross-sell, and expansion opportunities by understanding customer priorities, business challenges, and evolving technology needs.

- Develop a deep understanding of each customer's business, organizational structure, strategic priorities, and competitive landscape.

- Consistently meet or exceed revenue growth, retention, renewal, and expansion targets.

Customer Value & Executive Engagement

- Lead executive business reviews and strategic planning conversations that demonstrate the measurable value and business impact of LivePerson's solutions.

- Develop compelling value propositions and business cases that connect LivePerson's AI-powered solutions to customer priorities, including efficiency, revenue growth, customer experience, and operational transformation.

- Ensure customers understand the full breadth of LivePerson's capabilities and identify opportunities to expand the partnership.

- Proactively identify risks to customer satisfaction, adoption, retention, and renewal, developing strategies to address them before they impact the relationship.

Renewals & Commercial Ownership

- Own the end-to-end renewal strategy and commercial process for assigned accounts.

- Maintain a clear understanding of contract terms, renewal timelines, customer sentiment, adoption, and potential risks.

- Partner closely with Customer Success, Legal, Finance, and other internal stakeholders to ensure successful renewals and commercial outcomes.

- Drive early engagement and strategic planning around renewals to maximize retention and expansion opportunities.

- Maintain strong pipeline, forecast, and CRM discipline with accurate visibility into renewals, expansions, and account risks.

Cross-Functional Customer Leadership

- Orchestrate cross-functional teams, including Customer Success, Solution Consultants, Product, Legal, Marketing, and Support, to deliver exceptional customer outcomes.

- Act as the internal voice of the customer, bringing in