Senior BPM Engineer / Systems analyst
You must be able to work from Cyprus — the posting restricts this role to applicants there.
Key Responsibilities
- Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation (both greenfield and ongoing improvements).
- Configure and maintain logic and prompts in no-code AI platforms, such as call flow schemes for voice bots, LLM (language model) classifiers, and other AI-driven tools.
- Support and debug active automation scenarios in Camunda Operate; deliver quick fixes and continual improvements in production environments.
- Integrate processes with internal and external systems via REST API, JSON, and message brokers (Kafka).
- Collaborate cross-functionally with product, technical, and analytics teams.
- Continuously adopt and champion new technologies, AI integrations, and promote a culture of automation across the organization.
This role requires you to be in Cyprus. If that means relocating or flying in, it is worth checking fares before you commit to a start date.
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