Senior AI Automation Engineer

About the Role
As a Senior AI / Orchestration Engineer , you’ll build the orchestration layer behind agentic AI systems that execute complex business workflows end to end. You’ll design systems that maintain state, determine the next best action, route agents, and incorporate human judgment at critical decision points. Working within a Monks delivery team, you’ll collaborate with clients, product teams, engineers, and domain experts to shape emerging agentic engineering patterns and turn them into production-ready solutions.
Responsibilities
- Design and build agent orchestration layers, including workflow state, event-driven agent execution, and next-best-action logic
- Integrate LLMs through provider-agnostic layers using platforms such as Anthropic, OpenAI, and Writer.ai
- Implement structured outputs, tool-calling, retries, guardrails, and model-routing strategies
- Transform unstructured inputs—including documents, transcripts, and business records—into reliable, actionable data
- Build human-in-the-loop approval workflows that keep users in control of high-impact decisions
- Establish evaluation and tuning loops to measure agent quality and improve system behavior
- Identify and address non-deterministic failure modes through testing, observability, and guardrails
- Collaborate with frontend, product, client, and domain stakeholders to deliver complete solutions
- Use AI coding agents such as Claude Code and Codex as part of the software development workflow
- Communicate technical concepts clearly to both executive and non-technical audiences
- Other duties as assigned

About You
Qualifications & Skills
- 5+ years of experience shipping production software
- Hands-on experience building LLM-powered or agentic applications using tool-calling, structured outputs, RAG, and prompt iteration
- Strong experience with TypeScript and Node.js, or deep software engineering expertise in another ecosystem such as Python
- Experience with an orchestration framework such as LangGraph.js, Vercel AI SDK, or Mastra
- Experience with provider SDKs such as Anthropic, OpenAI, or Writer.ai
- Experience designing scalable systems on AWS
- Demonstrated ability to parse, extract, validate, and structure unstructured data
- An evaluation-driven approach to measuring and improving agent performance
- Ability to operate independently in ambiguous environments and turn undefined problems into actionable solutions
- Product-minded approach that connects architecture and model decisions to measurable user value
- Strong communication skills and the ability to explain agent pipelines to technical and non-technical stakeholders
- B2+ English proficiency
- Comfort working in a fast-paced, agile consulting environment
- Experience delivering AI solutions in regulated or high-stakes industries such as legal, healthcare, or fintech is a plus
- Experience building automated evaluation harnesses for LLM systems is a plus
- Experience with voice, transcript, or document-intensive workflows is a plus
- Experience with Next.js, open-source agent projects, or Writer.ai is a plus

Monks Technology Services does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status.
About Monks
Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long