Senior Accounts Receivable Specialist

With minimal supervision in a distributed workforce environment, provide Accounts Receivable and Collections services to customers for all Lines of Business supported. This includes mid to large-market customers and/or strategic relationships with added degrees of complexity. Act as expert advisor on Accounts Receivable and Collections services and provide support on client servicing and financial operations related items, including account reconciliation, collections, analysis, and problem resolution.
Act as primary point of contact for billing and collection inquiries from internal and external business partners. Research and resolve a variety of complex internal and external inquiries

Efficiently and accurately perform moderate to complex Accounts Receivable activities including but not limited to billing, cash application, reconciliation, customer research, and exception activities for all lines of business supported

Create, review, and recommend necessary documents to generate customer billing. Provide accurate and complete information to business partners and customers, and assist them in understanding the billing and collection process

Use a data-driven approach in resolving billing disputes and payment issues through the analysis and review of information, provide alternate solutions

Resolve outstanding aging balances for accounts, using knowledge of business systems and their relationship to billing and collections

Execute internal and external collection activities to maximize cash flow and ensure compliance with company policy, procedures, and financial controls

Recommend billing adjustments, write-offs, and customer refunds to management, ensuring documentation is prepared for review and approval

Prepare timely and accurate billing and reconciliation reports as needed

Identify at-risk customers based on established triggers. Coordinate with customers, Sales, Management, and other key business partners to problem solve issues impacting billing and receivables strategies

Analyze customer requirements, provide education on capabilities, and in collaboration with account team, provide recommendations for structure, membership, and billing to support complex requirements and performance standards

Identify, document, and track trends that may be symptomatic of larger system or process issues; escalate to the appropriate contacts and work with leadership to develop solutions

Comply with and maintain data integrity of confidential information, security policies, company policies, internal controls, and procedures

Help onboard and mentor new teammates and flex as needed, to support the business need

Job Specifications

Typically has the following skills and abilities:

Two to four years of Account Service or Banking/Accounts Receivable experience or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues

Bachelor’s degree in Accounting, Finance, or related field preferred

One year of experience working in an ERP-based Accounts Receivable environment preferred

Active Accounts Receivable Specialist Certification preferred

Solid understanding of basic accounting principles, familiarity with SAP preferred

Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis, and multi-tasking skills

Critical thinking and analytical, with a solution-oriented approach to work

Ability to perform detailed work with numerical data, analyze data, oversee assigned tasks and projects, make informed decisions, and meet tight deadlines

Excellent communication and interpersonal skills to effectively communicate with internal and external business partners

Proficient in MS Office applications and using data to provide reports that are clear, complete, and understood by both finance and operations audiences

Must be available to work within the full range of division hours of operation

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