Senior Account Manager - EdTech SaaS Sales

About Us

At Showbie, we’re building tools to help teachers transform their classrooms by delivering faster, more engaging, and more impactful feedback and assessment to their students. Our apps, Showbie and Socrative, are used by millions of teachers and students in classrooms worldwide.

We are proudly based in Edmonton, Canada, with a growing global team located across Canada and Europe, primarily in the United Kingdom and Norway.

We are made up of people who are passionate about empowering educators as they use technology to redefine and improve their classrooms. Our values of leading with care, being driven by purpose, and seeking perspectives help guide our attitudes and actions each day.
The Role

Showbie is looking for an experienced Senior Account Manager - EdTech SaaS Sales to drive customer retention, expansion, and recurring revenue growth across our existing customer base.

This is a remote role based in the United Kingdom, with occasional travel required for customer meetings, team days, or business needs.

This is a commercial sales role with responsibility for ARR, Net Revenue Retention (NRR), renewals, upsell, expansion, and accurate revenue forecasting. You will own a portfolio of customer accounts, build strong relationships with key stakeholders, identify growth opportunities, manage renewal risk, and ensure customers continue to see long-term value from Showbie.

You will work with a diverse range of customers, including Multi-Academy Trusts, districts, and schools of all sizes, from SMB to Enterprise, both in the UK and globally.

You will need to be confident engaging with senior and C-level stakeholders within the EdTech sector, including leading customer meetings independently. This role requires the ability to manage strategic conversations, ask strong discovery questions, uncover commercial risk, and move renewal and expansion opportunities forward without needing senior support in every customer meeting.

This role is ideal for someone with strong SaaS account management experience within EdTech, who enjoys combining customer partnership with commercial ownership. You will be expected to manage opportunities confidently, use data to make informed decisions, and maintain a clear and accurate forecast.

Depending on performance and alignment, there may be an opportunity for this role to evolve into an Account Management Team Lead. As a Senior Account Manager, you will be expected to mentor the wider team through coaching, sharing best practices, and helping to raise the standard of commercial account management across the team.
What You’ll Do
Revenue Retention & Growth

- Manage a portfolio of existing customer accounts, driving renewals, expansion opportunities, seat growth, and product upsells.

- Take ownership of ARR, NRR, renewal, upsell, and growth targets across your account base.

- Build and execute account plans that identify risks, growth opportunities, stakeholder engagement strategies, and next steps.

- Proactively identify churn risks and create clear mitigation plans.

- Maintain accurate forecasting of renewals, upsell opportunities, and expansion pipeline.

- Lead commercial conversations with confidence, including pricing, procurement, renewal timelines, and negotiation.

SaaS Account Management

- Develop strong, trusted relationships with key customer stakeholders, senior decision-makers, and C-level contacts.

- Lead customer meetings independently, including renewal conversations, commercial reviews, discovery meetings, and strategic account discussions.

- Drive product adoption and customer value realisation to support long-term retention and expansion.

- Use customer data, product usage, account health indicators, and commercial insight to prioritise activity and make informed decisions.

- Run structured customer meetings, including discovery calls, renewal conversations, business reviews, and growth discussions.

- Ensure customers clearly understand the value they ar