Seasonal Customer Experience Team Member (Part-Time)
Position Type - Part - Time Seasonal
Start Date - September, 2026
End Date - January, 2027
Location - Remote (BC)
Overview:
At Saje Natural Wellness , we're nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally. And like nature, we're continually growing! As we continue to build our team, we're seeking talented people to join us: in our stores, support offices, and distribution centres. We are a purpose-driven, people-first organization where collaboration, innovation and entrepreneurial mindsets thrive.
We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do.
At Saje, you’ll connect with a dynamic community and make a positive impact. Join our team and grow your career, alongside the most talented, hard working, and kind-hearted people out there.
The impact you'll make:
Reporting to the Customer Experience Shift Lead and Customer Experience Manager, the Seasonal Customer Experience Team Member is responsible for creating positively outrageous customer service experiences for all Community Members (customers) via phone, email, and live chat messaging. We are seeking Full and Part-Time Team Members to join our growing Customer Experience Team.
All Saje Team Members are responsible for contributing to Saje’s culture and maintaining a positive environment for themselves and their peers.
What you'll do:
- Deliver exceptional experiences to Saje Community Members while responding to all inquiries with a sense of urgency and in a positive manner.
- Committed to providing outrageous community-centric service, always personalizing and elevating the experience.
- Be the eyes and ears of Community Members, reporting issues and observed trends back to your leadership team so that Saje can continuously grow and evolve.
- Use all customer service software and related systems confidently and effectively.
- Achieve personal productivity and quality targets.
- Collaborate with your Team Members to support each other, always producing the best and most effective solutions for our Community Members.
- Use your expert problem-solving skills and curiosity to provide the tools and information needed to support our retail staff in offering outrageous service.
- Accountable for cultivating and sharing aromatherapy product knowledge and a full understanding of Saje Natural Wellness to Community Members.
- Act as a brand ambassador inside and outside the Customer Experience team.
- Perform additional projects, duties and assignments as required.
Availability:
Team members are scheduled based on business needs, with shift times ranging from 8 AM - 4 PM PST on weekdays and 8 AM - 4 PM PST on Saturday and Sunday. Hours are subject to change throughout the holiday season. Seasonal contracts begin September end mid-January.
You must be available minimum of 12hrs/week and are available for weekday and weekend shifts. Weekly hours may fluctuate based on business needs and seasonal demand, potentially ranging from approximately 12 to 40 hours per week. Holiday & peak periods may require commitment of 32 - 40 hours per week
We'd love to hear from you if you have:
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You have 1 year of previous customer service or contact centre experience, with roles related to service and/or retail environment.
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You have excellent written and verbal communication skills, exhibiting compassion and empathy with effortless ease.
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You are comfortable learning multiple systems and supporting customers across several communication channels.
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You are an active listener, with strong problem-solving skills with a customer-first mindset.
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You have the ability to thrive in a fast-paced, high-volume environment while maintaining quality and professionalism.
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You have strong critical thinking skills with solution and customer - first mindset
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You are adaptable, coachable and open to change
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