SAP Business Analyst

Blommer has been providing delicious, high-quality chocolate and cocoa products to customers since 1939. Built as a family business, we are continuing to grow and are looking for motivated and reliable associates to help in our mission of Bringing Chocolate to Life!
Essential Duties and Responsibilities:

- Manage and track SAP incidents, service requests, and problem tickets through resolution

- Support SAP user administration, including user provisioning, role maintenance, and access reviews

- Create and maintain SAP security roles and authorizations

- Review user access for Segregation of Duties (SoD) conflicts and support remediation efforts

- Monitor inbound and outbound IDOCs and troubleshoot interface errors

- Perform SAP master data maintenance like BP, Bank, Material Master, and Bills of Material (BOM)..

- Monitor SAP background jobs and coordinate issue resolution for failed jobs

- Create ad hoc queries and reports to support business requests and operational reporting needs

- Support audit, compliance, and governance activities related to SAP security and controls

- Work closely with business users and IT teams to identify and implement process improvements

- Participate in testing activities for enhancements, defects, upgrades, and new functionality

- Provide ongoing end-user support, training, and documentation as needed

Note: The employer reserves the right to change or assign other duties to this position
Safety, Quality and Hygiene Requirements:

- Maintain compliance with all company policies, procedures and code of conduct.

- Comply with workplace uniform requirements and safety gear, when on the plant floor v. office

Performance Expectations:

- Resolves incidents and service requests within established SLA targets.

- Effectively supports end users and escalates issues appropriately.

- Maintains accurate ticket documentation and follows support processes.

- Demonstrates ownership of assigned issues through resolution.

- Maintains user access, roles, and authorizations accurately and timely.

- Completes access reviews and SoD assessments as required.

- Supports audit requests with complete and accurate documentation.

- Maintains Business Partner, Material Master, Bank, BOM, and related master data accurately.

- Adheres to established governance processes and data standards.

- Minimizes data-related issues impacting operations.

- Provides timely support and clear communication to business stakeholders.

- Develops positive working relationships across Procurement, Sales, Manufacturing, and Finance.

- Creates and maintains user documentation and training materials.

- Participates effectively in testing, enhancements, upgrades, and defect resolution.

- Supports change management and transport processes.

- Completes assigned project tasks on time and with minimal rework.

Required Qualifications:

- 2–5 years of SAP functional support experience

- SAP S/4HANA Functional Certification required

- Experience supporting SAP production environments

- Strong analytical, troubleshooting, and problem-solving skills

- Excellent verbal and written communication skills

- Ability to work both independently and collaboratively in a team environment

Preferred Qualifications:

- Good to have APICS certification

- Experience working with SAP Fiori applications

- Experience with SAP Query, SQVI, CDS Views, or reporting tools

- Familiarity with change management and transport processes

- Experience supporting manufacturing or supply chain operations

- Exposure to ITIL-based incident and service management processes

- Experience participating in SAP upgrades, testing cycles, and business process improvements

Career Progression:

- Employees are encouraged to express interest in internal career opportunities throughout Blommer

- Expectations for promotion or job role change are driven by proficiency and performance in current role

- Career progression would align to other plant lea