Salesforce Administrator II - Contract Role
As a contract Salesforce Administrator II at Scaled Agile, you will be a key member of a high-performing, Agile engineering team responsible for managing and enhancing our established Salesforce ecosystem. This includes the customer-facing SAFe Community built on Salesforce Experience Cloud, as well as Sales Cloud. Your responsibilities will focus on user management, configuration and automation, data integrity, security, and day-to-day support for our internal users. Strong technical expertise in Salesforce administration and a proactive approach to optimizing business processes are essential.
What you’ll be doing:
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Configure and manage core Salesforce functionality (custom objects, advanced flows, validation rules), to align with business requirements.
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Maintain and improve business process best practices within a robust Salesforce environment.
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Apply sound data governance principles to ensure high data quality and implement scalable information architectures.
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Develop and maintain reports and dashboards to support business processes and decision-making.
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Maintain security by managing user access, monitoring login and activity logs, deactivating users as needed, and auditing field/profile access and permissions.
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Perform data cleanup and manipulation using Data Loader or third-party applications.
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Ship changes through a deployment pipeline, rather than configuring production directly.
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Provide timely support for Salesforce-related inquiries and troubleshoot issues to maintain high user satisfaction, providing first-line support through to completion.
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Use AI assistants to accelerate day-to-day admin work, such as impact analysis and investigating issues.
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Stay up-to-date with Salesforce configurations, system capabilities, and release updates, assessing their impact on business operations.
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Support onboarding activities for new and existing employees, ensuring proper Salesforce training and adoption.
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Evaluate and drive the adoption of new technologies, processes, and procedures that enhance Salesforce efficiency.
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Document system configurations, processes, and procedures for future reference and training purposes.
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Assist with special assignments and strategic initiatives as needed.
A successful candidate will have:
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4+ years of Salesforce experience, including configuration and support of Sales Cloud and Salesforce Experience Cloud.
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Strong understanding of Salesforce administration, including user management, security settings, and data management.
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Hands-on experience with Salesforce Flow.
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Expertise in Salesforce reports and dashboards for data-driven decision-making.
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Hands-on experience using AI assistants in technical work.
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Experience training and onboarding new Salesforce users.
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Strong ability to collaborate with stakeholders to implement new features via configuration, development, or technology evaluations.
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Strong communication skills, with the ability to document processes clearly and collaborate effectively with cross-functional teams.
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Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
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Self-motivated team player with excellent organizational skills.
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Understanding of Agile principles and practices, with a strong desire to work in a fully Agile team.
Nice to Have:
- Salesforce Administrator Certification
- Advanced Administrator Certification
- Platform App Builder
- SAFe Agilist Certification
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Experience with Salesforce development tools and techniques
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Exposure to version-controlled deployment
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Experience with applications and tools that integrate with or interact with Salesforce, such as Marketo, Tableau, Intercom, and PandaDoc
Where you’ll be working: This role requires you to be located in the United States.
We proudly support a collaborative remote environment for our globally distributed teammates.
Compensation will depend on your location and experience level. Ou