Salesforce Administrator - Freelance, Remote

About the ClientOur client is a rapidly growing healthcare staffing and home health organization that supplies compassionate, reliable providers to a variety of care settings. They prioritize taking care of their people so their people can take great care of patients, pairing strong support and benefits with modern technology. They value speed, trust, and doing good while doing well, leveraging innovative tools to bridge urgent needs with quality staff.

Why does this role exist?This role exists to reduce technical debt in a mature Salesforce org by consolidating complex or redundant automations, rules, and formula fields to improve stability and performance. The consultant will support UAT and bug/performance troubleshooting while producing comprehensive system documentation to enable knowledge sharing and prevent future debt. After the documentation phase, the consultant will transition into project-based delivery, partnering with a project manager to design and build scalable Salesforce solutions.
The Impact you’ll make

Technical debt reduction and org optimization

- Audit, consolidate, and refactor redundant automations (Flows, Process Builder, Workflow Rules), validation rules, and formula fields to simplify the org and improve performance

- Standardize naming conventions, guardrails, and best practices to prevent future debt

- Identify performance bottlenecks and implement configuration changes to reduce save times and errors

UAT support and troubleshooting

- Create or refine UAT plans and test scripts; guide business users through UAT

- Triage, reproduce, and resolve platform bugs and performance issues

- Track defects to closure and document root causes and fixes

Documentation and knowledge sharing
- Produce comprehensive, up-to-date documentation for system configuration (data model, automations, permissions, integrations at a high level)

- Organize docs for easy consumption (e.g., Confluence) with diagrams, runbooks, and change logs

- Establish documentation standards to lower the risk of future technical debt

Progress reporting and metrics

- Define and report on key metrics that demonstrate debt reduction (e.g., automation count reduction, improved record save times/page load, decreased error rates)

- Provide regular, stakeholder-friendly updates on progress, risks, and next steps

Project delivery (post-documentation)

- Partner with a project manager to translate business needs into technical requirements

- Build scalable, declarative Salesforce solutions aligned with best practices

- Proactively claim tasks from a dedicated queue and deliver on time

Skills, Knowledge and Expertise

Required:

- Salesforce Administrator/Consultant focused on declarative configuration and org optimization

- Proven experience consolidating and migrating legacy automations (Workflow Rules/Process Builder) into scalable Flows; strong command of validation rules and formula fields

- Demonstrated experience planning and supporting UAT and troubleshooting platform bugs/performance issues

- Strong documentation skills (configuration guides, diagrams, runbooks) and ability to establish documentation standards

- Experience partnering with a project manager to define technical requirements and deliver scalable Salesforce solutions

- WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.

- Internet speed of at least 40MBPS

- Headset with an extended mic that has noise cancellation and a webcam

- Back-up computer and internet connection

- Quiet, dedicated workspace at home

Your Superpowers:

- Technical: Salesforce Flows (record-triggered, scheduled), validation rules, formula fields, profiles/permission sets, data model design, performance tuning, troubleshooting/debugging, change management basics; Jira/Confluence familiarity (highly preferred)

- Ways of working: Owns a task queue, plans work effectively, and meets deadlines consisten