Sales Support & Business Development Specialist (Certification)
About the Client
This client established Certification, Industrial & E-Commerce group (AUD 15M) based in Australia, employed through Outsourced Staff . You'll work closely with the Director and be supported throughout your engagement by Outsourced Staff 's Client & Staff Success Manager. Please note: AI tools may support parts of our recruitment process, but all hiring decisions are made by humans.
We are seeking a highly organised and proactive Sales Support & Business Development Specialist to own the certification course sales pipeline for a growing Certification, Industrial & E-Commerce group based in Australia. You'll be the first point of contact for every inbound inquiry, keeping quotes, orders and long-cycle approvals moving so no warm lead is ever left unanswered.
Key Responsibilities
1. Inbound Inquiry & Sales Coordination
-
Monitor the generic inquiries inbox daily and action promptly
-
Provide a call-first response to every inbound inquiry
-
Qualify leads and book seats on open certification courses
-
Take and process orders, typically ranging from AUD 2,000 to AUD 20,000 in value
2. Quoting & Pipeline Follow-Up
-
Send quotes and follow up on all outstanding quotes
-
Follow up on every quoted inquiry within one week
-
Manage long-cycle follow-up on defence company approvals, which can take up to four months
-
Keep the Trello board accurate and up to date, especially the bookings tab
3. Course & Account Coordination
-
Drive seat fills for the annual Perth course
-
Absorb the documented tasks currently handled by the Newcastle-based contractor (approximately 20 hours/week)
-
Handle overflow inquiries from the e-commerce store
4. Backup & Business Development Tasks (quiet periods)
- Database cleaning and hygiene
-
Lapsed lead re-engagement campaigns (e.g. a "we're still here" outreach to the last ~3,000 leads)
-
Product self-education across all five certification courses
-
LinkedIn outbound prospecting (training provided; later phase of the role)
5. Marketing Support (secondary, as capacity allows)
-
General marketing support during a current maternity-leave gap
-
Assist with catalogues and social media management
-
Contribute to blog articles related to the certification courses
Key Skills & Experience
-
Strong inside sales, sales support, or customer service experience
-
Experience processing orders and quotes with high accuracy, ideally in the AUD 2,000–20,000 range
-
Experience using CRM or task-board tools (e.g. Trello, HubSpot, Zoho)
-
Confident, professional phone manner for inbound and outbound calls
-
Experience managing long sales or approval cycles (corporate, government, or defence procurement a plus)
-
Excellent written and spoken English communication skills
-
Strong attention to detail and accuracy are essential
-
Advanced organisational and time management skills
-
Ability to manage multiple priorities across sales, admin and occasional marketing tasks
-
Minimum 2–3 years experience in a similar sales support, inside sales, or coordination role
-
Experience with e-commerce order support or basic marketing/social media coordination (nice to have)
Ideal Candidate Attributes
- Highly organised and detail-oriented
- Proactive and able to work independently
-
Confident communicator with a consultative, call-first approach
-
Persistent without being pushy — comfortable with long follow-up cycles
-
Quick learner with strong system adaptability
-
Personable, with genuine warmth and good energy
Originally posted on Himalayas