Sales Solutions Architect | Strategic Accounts

What's the role?

The HERE Business & Solution Architecture team helps customers achieve their business objectives through the use of HERE products and services. As a Strategic Accounts Sales Solution Architect, you will work directly with HERE's largest and most complex customers to understand business and technical requirements, design solutions, validate architectures, and help customers successfully adopt HERE technologies.

You will partner closely with Account Executives, Product Management, Engineering, Professional Services, Customer Success, and customer technical teams throughout the sales cycle. Success in this role requires a strong combination of technical knowledge, customer-facing communication skills, solution design capabilities, and the ability to navigate complex customer environments.

This role is ideal for someone who enjoys solving complex customer problems, is comfortable operating in ambiguous situations, and approaches customer engagements with curiosity and a partnership mindset. Successful candidates are energized by learning new domains, asking thoughtful questions, and working collaboratively with customers to define the best path forward when requirements, solutions, or outcomes are not always clearly defined.
Responsibilities
Customer Engagement & Technical Discovery

- Serve as a trusted technical advisor and collaborative partner during customer engagements, helping customers navigate technical decisions, explore options, and evaluate tradeoffs.

- Lead technical discovery workshops to understand customer business objectives, solution requirements, operational workflows, and success criteria.

- Demonstrate curiosity by asking thoughtful questions, challenging assumptions, and helping customers clarify needs that may not yet be fully defined.

- Identify technical challenges, integration requirements, risks, and dependencies that may impact solution design or delivery.

- Document customer requirements and translate them into actionable technical recommendations.

- Collaborate with account teams to understand customer goals and define solutions that address business and technical objectives.

Solution Design & Architecture

- Design end-to-end solution architectures using HERE APIs, SDKs, platform services, map content, and partner technologies.

- Create and present architecture diagrams, technical workflows, integration approaches, and solution recommendations.

- Evaluate multiple solution options and provide guidance on technical tradeoffs and best practices.

- Support customer architecture reviews and technical decision-making activities.

- Define implementation assumptions, dependencies, scalability considerations, and operational requirements.

- Work with Product, Engineering, and Services teams to validate solution feasibility and identify the best path forward for customer use cases.

Technical Validation & Demonstrations

- Lead product demonstrations, technical workshops, evaluations, and proof-of-concept activities.

- Develop validation plans that establish clear objectives, success criteria, and measurable outcomes.

- Work hands-on with customer teams to validate proposed solutions and demonstrate HERE capabilities.

- Troubleshoot technical issues during evaluations and coordinate with internal teams to resolve blockers.

- Produce customer-facing deliverables including architecture documents, validation results, technical recommendations, and implementation guidance.

- Help customers make informed technical decisions by clearly communicating options, tradeoffs, assumptions, and risks.

Strategic Account Support

- Support strategic account teams by partnering with customers to understand their business challenges, explore solution options, validate approaches, and make informed technical decisions.

- Contribute technical insights to account planning activities and customer roadmap discussions.

- Partner with Product, Engineering, Professional Services, and Customer